Angel Harper
Cotiviti Gov Services Inc.
Las Vegas
16
years of professional experience
Experienced Audit Support Specialist with a strong background in client communication, ticket management, and issue resolution. Skilled in resolving complex account concerns, coordinating corrective actions, and maintaining accurate documentation for reliable follow-through.
Work History
Audit Support Specialist
16 Years 3 Months- Resolved provider inquiries using claims systems, policy guidelines, and case documentation.
- Interpreted benefit, eligibility, and reimbursement information to support timely claim decisions.
- Maintained accurate records for calls, case updates, and resolution notes
- Escalated high-priority issues to appropriate departments while tracking follow-up through closure.
Education
No Degree - Business Administration
I graduated high school in 1994 and attended CSN for Business Administration.
Skills
Issue resolution
Ticket management
Technical support
Customer relationship management
Remote support
Issue escalation
Customer service
Escalation handling
Client communication
Data entry
Documentation management
Organizational skills
Teamwork and collaboration
Active listening
Empathy and patience
Relationship building
Timeline
Audit Support Specialist
Cotiviti Gov Services Inc.
08.2010 - CurrentRead More
CSN
No Degree from Business Administration
Read More