Griffin Smith
Alpharetta,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Audit and Warranty Support Specialist
Porsche Cars North America
07.2023 - 08.2024
- Supported the Porsche Cars North America warranty team, quickly learning labor operations, parts, and warranty processes.
- Used advanced knowledge of automotive after sales to support a national warranty team that provided warranty review to 198+ dealers
- Attended and supported warranty audits at multiple dealers
- Audited and reviewed repair orders on a daily basis
- Reviewed warranty parts and labor rate increases for Porsche in collaboration with others
- Ensured legal compliance of parts and labor rate increases.
- Created presentations and quick guides for various warranty-related topics, and presented them to Porsche management
- Interacted with dealer warranty staff and third-party warranty companies
Aftersales Warranty Intern
Porsche Cars North America
09.2022 - 07.2023
- Managed warranty claims for multiple regions of the United States from Porsche dealers
- Evaluated and processed warranty claims from an administrative and technical perspective, evaluating documentation and preventing over-claiming of parts and labor
- Supported the nationwide Porsche warranty team
- Collaborated with colleagues in Germany to synchronize warranty practices.
- Reviewed high-dollar value claims in detail on a daily basis (18,000+)
Education
Bachelor of Science - Political Science
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Automotive Knowledge and Passion
- Automotive Service Products Understanding
- Repair Order Auditing
- Automotive Technical Understanding
- MS Office
- Technical solution analysis
- Issue resolution
- Recordkeeping skills
- Documentation and reporting
- Maintaining compliance
- Project-based programs
Languages
German
Limited Working
French
Limited Working
Interests
- Auto Repair/Restoration
- Reading
- Strategy Games
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Audit and Warranty Support Specialist
Porsche Cars North America
07.2023 - 08.2024
Aftersales Warranty Intern
Porsche Cars North America
09.2022 - 07.2023
Bachelor of Science - Political Science
Kennesaw State University
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