Ken BURRUS
Los Angeles,CA
Summary
Pragmatic and ethical with a strong background in automotive warranty. Adept at working as a team or individually. Solid comprehension of software systems, automotive component operation and repair. Able to establish and maintain effective working relationships with co-workers and representatives from other departments or agencies.
Overview
19
19
years of professional experience
Work History
Warranty Booker
Beverly Hills BMW
12.2015 - Current
- Analyze repairs for customer negligence OR defect in workmanship.
- Interpret warranty policies for workers and enforce process.
- Reduced booking errors by implementing thorough cross-checking system for all repair orders.
- Prepare and mentor new hires for development in Service Department
Service Booker/Warranty Administrator
Shelly BMW
06.2015 - 12.2015
- Reduced dealer's loss claim ratio through timely processing.
- Managed claims from initiation to resolution and maintained updated warranty schedule.
- Identified and resolved discrepancies, working closely with internal teams and external vendors as needed.
- Kept abreast on warranty policies and procedures
Dispatcher/Warranty Booker
Timmons of Long Beach (VW & Subaru)
01.2005 - 02.2015
- Performed accurate coding of warpath repairs and led department in avoiding audits
- Oversaw internal inventory for used resale and new front line.
- Coordinated work flow and direct subordinate technicians
- Ensured apt completion of customers vehicles for customer satisfaction.
Education
Associate of Arts - Business and Leadership
FAITH INTERNATIONAL UNIVERSITY
05.2014
COLLGE OF AUTOMOTIVE MANAGEMENT
11.2003
CALIFORNIA STATE UNIVERSITY OF LONG BEACH
05.2003
Skills
- Deadline Management
- Performance Tracking
- Calendar Management
- Software proficiency
- Basic automotive knowledge
- Knowledge of automotive terminology
Timeline
Warranty Booker
Beverly Hills BMW
12.2015 - Current
Service Booker/Warranty Administrator
Shelly BMW
06.2015 - 12.2015
Dispatcher/Warranty Booker
Timmons of Long Beach (VW & Subaru)
01.2005 - 02.2015
Associate of Arts - Business and Leadership
FAITH INTERNATIONAL UNIVERSITY
COLLGE OF AUTOMOTIVE MANAGEMENT
CALIFORNIA STATE UNIVERSITY OF LONG BEACH
Similar Profiles
William AvilesWilliam Aviles
Technician at Beverly Hills BMWTechnician at Beverly Hills BMW
Lisa KarsonLisa Karson
Executive Assistant to the Chief of Police at City of Beverly Hills / Beverly Hills Police DepartmentExecutive Assistant to the Chief of Police at City of Beverly Hills / Beverly Hills Police Department
Elias PilichosElias Pilichos
Traffic Control Officer at City of Beverly Hills / Beverly Hills Police Dept.Traffic Control Officer at City of Beverly Hills / Beverly Hills Police Dept.
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts