ENIO GUERRERO
Miami,Florida
Summary
Seasoned Automotive Professional, with over eleven years in the auto industry with four years working at dealers such as Mercedes Benz and JLR of Coral Gables. My journey in the auto industry has lead me to work in various positions that has helped me construct the skills necessary to establish customer relations, meet goals and work in a team environment
Overview
11
11
years of professional experience
Work History
WARRANTY BOOKER
JAGUAR LANDROVER CORAL GABLES
10.2022 - Current
- Ensure appropriate labor time, labor operations, parts and sublet pricing assigned to each repair according to JLR-USA guidelines and company standards
- Decipher repair codes and notes ensuring accuracy and appropriateness of repair
- Receive, record and update Repair Order information from service personnel and management
Owner- Manager
V&G Industries Inc
02.2013 - Current
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Automotive Technician
MERCEDES BENZ OF CORAL GABLES
11.2020 - 09.2022
- Locate the cars, diagnose with computer scanner, pinpoint the problem, and fix in a timely and efficient manner
- Performed routine maintenance and express services
- Improving the customer relationship through the production of MyKaarma videos
- In charge of keeping track of the tools and inventory that was used to repair and perform maintenance of vehicles on a daily basis
- Roadside technician
- Provide assistance to customers who required immediate roadside service
- Automotive service warranty booker
- Booking and billing service invoices properly paying tech times and labor amount and answering some overflow from incoming calls
- Operated and punched in the necessary operation codes that were used to submit and balance punch time.
Education
BUSINESS ADMINISTRATION -
MIAMI DADE COLLEGE
Miami, FL04.2025
ASSOCIATE IN Science - ELECTRICAL ENGINEER COMPUTER SCIENCE
MIAMI DADE COLLEGE
Miami, FL01.2008
Skills
- Booking software proficiency
- Interpersonal awareness
- Language skills
- Social media proficiency
- Effective Communication
- Analytical Thinking
- Brand Development
- Microsoft Office
- Team Collaboration
- Adaptability
- Continuous Improvement
- Relationship Building
- Reliability
- Lead Generation
Courses Training
- Being the Leader Others Need (X0001E-US.ZLB)S AND CERTIFICATES
- Fundamentals for Building, Entering, and Submitting Warranty Claims2020
- GLC Family: A Rebirth of Luxury & Innovation Technical
- Introduction to the M254
- Engine Basic Electrical Fundamentals of Automotive Engineering, Part 1A: Cars, Trucks and Vans (T0724E-US.TTC)
- 2022 EQS: Electrifying Luxury Technical (T2357D-US.TBC)
- Fundamentals for Electrical Systems, (T0629E-US.TTC) (T0628E-US.TTC)
- Technical Introduction to the New S Class V223 (T1909E-US.TTB)
References
- Jesus Callejo, Service Manager Jaguar and Land Rover of Coral Gables, 786-516-2951
- Eric Fernandez, Shop Foreman Jaguar Land Rover of Coral Gables, 305-310-1219
- Elier Del Valle, Central Diagnostic Technician Mercedes-Benz of Coral Gables, 786-360-9018
- Sasian Chavez, Customer for more than five years, 786-352-9652
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
WARRANTY BOOKER
JAGUAR LANDROVER CORAL GABLES
10.2022 - Current
Automotive Technician
MERCEDES BENZ OF CORAL GABLES
11.2020 - 09.2022
Owner- Manager
V&G Industries Inc
02.2013 - Current
BUSINESS ADMINISTRATION -
MIAMI DADE COLLEGE
ASSOCIATE IN Science - ELECTRICAL ENGINEER COMPUTER SCIENCE
MIAMI DADE COLLEGE
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