Jessica Lagunes
Richmond
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Resourceful Booker with proven ability to complete tasks efficiently and boost productivity. Excel in communication, time management, and relationship-building skills, ensuring successful project execution and client satisfaction.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Warranty Booker
Group1
Houston
02.2024 - Current
- Documented hours and materials expenses for accurate billing.
- Managed customer accounts, including order processing and billing inquiries.
- Maintained accurate records of customer invoices and billing information.
- Prepared financial documents such as invoices and purchase orders.
- Managed daily cash reconciliation processes for multiple accounts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained accurate records of accounts payable and receivable.
Manager on Duty
HCU Bradshaw Fitness Center
Houston
01.2022 - 02.2024
- Supervised daily operations to ensure smooth facility management.
- Trained staff on customer service procedures and fitness center protocols.
- Assisted members with inquiries and resolved issues promptly and effectively.
- Collaborated with upper management on operational improvements and member feedback initiatives.
Education
BBA - Business Management
Houston Baptist University
Houston, TX 08.2020 - 12.2023
Skills
- Time management
- Effective communication
- Booking software proficiency
- Report generation
- Language skills
- Customer service
- Problem-solving
Languages
Spanish
Native/ Bilingual
A1
Timeline
Warranty Booker
Group1
02.2024 - Current
Manager on Duty
HCU Bradshaw Fitness Center
01.2022 - 02.2024
BBA - Business Management
Houston Baptist University
08.2020 - 12.2023