Luis Bravo

Warranty Booker

• Promoted to Warranty Booker based on strong performance and consistency.
• Managed repair order processing for over 20 stores while ensuring compliance with manufacturer policies.
• Consistently exceeded monthly targets while maintaining an error rate below 1%.
• Coordinated with service staff using X-Time and CDK to ensure documentation accuracy.

Calling Staff GA/F&I

• Promoted to Calling Staff GA/F&I to provide frontline customer support.
• Handled inbound calls, chats, and emails while assisting customers professionally and efficiently.
• Conducted research and data analysis to support operational decision-making.
• Delivered high-quality customer service by identifying needs and resolving concerns promptly.

Service Distribution Center

• Scheduled and coordinated vehicle service appointments while ensuring accurate customer records.
• Assisted customers by answering inquiries and providing timely, professional support.
• Built strong client relationships through consistent communication and reliable service.
• Recognized by management for strong customer service and excellent time management.

• Supervised daily store operations for a team of 15 employees, ensuring efficiency and customer satisfaction.
• Trained and supported team members on product knowledge and service standards to improve performance.
• Coordinated staff scheduling and maintained smooth workflow during peak business hours.
• Managed inventory and merchandising to support product availability and presentation standards.

• Supervised team operations and ensured high levels of customer service in a fast-paced retail environment.
• Trained and guided team members on job duties, improving overall team performance and consistency.
• Maintained accurate records for attendance, scheduling, and operational needs.
• Supported store organization and customer experience through effective leadership and communication.