Angel Hart
Washington,DC
Summary
Dynamic customer service professional with experience at the Smithsonian National Zoological Park, excelling in complaint handling and payment processing. Proven ability to enhance guest relations and streamline operations, contributing to increased customer satisfaction and repeat visits. Recognized for fostering teamwork and training new associates effectively.
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Offering solid foundation in customer service and willingness to learn and grow in pharmacy setting. Brings understanding of basic pharmaceutical principles and hands-on skills in data entry and inventory management. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Smithsonian National Zoological Park
05.2023 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
Retail Sales Associate
Macy's
07.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Pharmacy Technician
Stepful
Accounting And Finance
Wingate University
Wingate, NC08.2023
Skills
- Patience and composure
- Complaint handling
- Check-in and Check-out procedures
- Payment processing
Timeline
Retail Sales Associate
Macy's
07.2023 - 11.2023
Guest Service Associate
Smithsonian National Zoological Park
05.2023 - Current
Pharmacy Technician
Stepful
Accounting And Finance
Wingate University
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