Reliable and detail-oriented professional seeking an entry-level Customer Service Representative position at Citi. Known for clear communication, problem-solving, and a strong work ethic. Ready to contribute immediately and grow with a supportive team.
Work History
Customer Service Representative
Chiara Call Center
2444 Madison rd. Cincinnati, Ohio. 45208
01 2022 - 10 2025
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Greeted clients with friendliness and professionalism.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Assisted in decision-making processes based on thorough research and analysis of available data.
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Demonstrated adaptability by quickly mastering new software applications for various tasks.
Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative
Travel Lodge
Cincinnati, Ohio
02 2011 - 01 2014
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Maintained confidentiality of sensitive data to protect customer and business information.
Completed all tasks in compliance with company policies and procedures.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.