Angel Hawkins
Groveland,Florida
Summary
Highly-Motivated professional with comprehensive experience in front office operations and patient care. Adept at managing high-volume and stressful environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in hands-on patient support, scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Orlando Health
04.2022 - Current
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Receptionist
Madison at Clermont
01.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Personal Shopper
Walmart
02.2022 - 02.2022
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Greeted and assisted customers to foster positive experiences.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
Crew Member
Chipotle
11.2021 - 02.2022
- Maintained safe food handling practices to prevent germ spread.
- Scrubbed and polished counters to remove debris and food.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assembled and served meals according to specific guest requirements.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food quickly for positive guest experiences.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assisted management with inventory control and stock ordering.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Drove team success by quickly completing assigned tasks.
Receptionist
Integrity Title Services
08.2021 - 01.2022
- Scheduled space or equipment for special programs, meetings and conferences.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Scheduled appointments and maintained and updated appointment calendars.
- Processed payments and updated accounts to reflect balance changes.
Crew Member
Taco Bell
03.2021 - 08.2021
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Maintained safe food handling practices to prevent germ spread.
- Scrubbed and polished counters to remove debris and food.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Upheld high standards of productivity and quality in operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Associate of Science - Diagnostic Medical Sonography
Lake-Sumter State College
Clermont, FL05-2028
High School Diploma -
South Lake High School
Groveland, FL05.2022
Skills
- Attention to Detail
- Customer Service
- Verbal and Written Communication
- Planning and Organization
- Documentation and Reporting
- Payment Processing
- Staff Training and Motivation
- Critical Thinking
Certification
- Certified Nursing Assistant
- Certified Medical Administrative Assistant (CMAA)
Education and Training
true,other,other
Timeline
Receptionist
Madison at Clermont
01.2024 - 10.2024
Certified Nursing Assistant
Orlando Health
04.2022 - Current
Personal Shopper
Walmart
02.2022 - 02.2022
Crew Member
Chipotle
11.2021 - 02.2022
Receptionist
Integrity Title Services
08.2021 - 01.2022
Crew Member
Taco Bell
03.2021 - 08.2021
Associate of Science - Diagnostic Medical Sonography
Lake-Sumter State College
High School Diploma -
South Lake High School
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