Angel Hendley
Fort Worth
Summary
I am a Detail-oriented individual with exceptional communication and project management skills. I have proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I'm recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
I also Demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I bring positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Patient Benefits Specialist
MHMR Tarrant County
04.2025 - Current
- Processed claims efficiently, ensuring timely submission and resolution of patient inquiries.
- Educated patients on available benefits and coverage options to enhance understanding and access.
- Operated cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Conducted patient eligibility verification to determine insurance coverage and benefits accurately.
Day Habilitation Specialist
MHMR Tarrant County
12.2022 - 04.2025
- Maintained accurate records of services provided to clients.
- Monitored client progress through ongoing assessments and evaluations.
- Assessed risks associated with certain activities prior to implementation.
- Adhered to all applicable state regulations regarding health and safety standards.
- Engaged in creative problem solving techniques when working with challenging behaviors or situations.
- Adapted teaching methods based on the individual needs of each person served.
- Provided support to people with intellectual and physical disabilities in a variety of activities.
Personal Shopper
Shipt HQ
03.2018 - 05.2022
- Maintained positive working relationships with customers, team members, and leadership.
- Fostered high-level customer service and satisfaction to drive loyalty.
- Received work assignments from the order system to fill orders.
- Escalated complaints to leadership to resolve shopping matters quickly and retain customers.
- Managed online sales transactions from start to finish.
- Performed regular quality control checks of merchandise before delivery.
Sales Assistant
Ross Dress For Less
06.2018 - 02.2019
- Maintained knowledge of company products and services to make informed recommendations to clients.
- Provided strong customer service by greeting and building relationships with key clients.
- Provided excellent customer service to clients in person and over the phone.
- Performed regular price checks to ensure competitive pricing.
- Processed orders accurately and efficiently using a POS system.
- Assisted in store merchandising, stocking shelves and setting up displays.
Caregiver, Special Needs
Helping Restore Ability
02.2016 - 04.2017
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Coordinated medical appointments, errands, and social events.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
- Coordinated transportation services for clients when necessary.
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
Education
Associate of Science - Mental Health And Human Services
Tarrant County College
Fort Worth, TX05.2022
Certificate - Social Work
Tarrant County College
Fort Worth, TX05-2022
Skills
- Health information management
- Privacy compliance readiness
- Client assistance
- Analytical observation
- Interpersonal Communication Skills
- Mental health assistance
- Text editing proficiency
- Logical evaluation
- Effective time management
- Experienced in document creation using Microsoft Word
- Attention to detail
- Multitasking
Timeline
Patient Benefits Specialist
MHMR Tarrant County
04.2025 - Current
Day Habilitation Specialist
MHMR Tarrant County
12.2022 - 04.2025
Sales Assistant
Ross Dress For Less
06.2018 - 02.2019
Personal Shopper
Shipt HQ
03.2018 - 05.2022
Caregiver, Special Needs
Helping Restore Ability
02.2016 - 04.2017
Associate of Science - Mental Health And Human Services
Tarrant County College
Certificate - Social Work
Tarrant County College
National Alliance for Direct Support Professionals
The NADSP helped me learn how to improve the quality of human services and support through an ethical, and moral standard.