ANGEL HERD
Ocoee,FL
Summary
Dynamic Operations Manager with over four years of experience driving multi-site healthcare operations, workforce planning, and process optimization. Proven track record in enhancing efficiency, developing scalable systems, and leading cross-functional teams within fast-paced environments. Expertise includes home health, mobile care, and regulatory compliance, ensuring adherence to industry standards while delivering exceptional service. Committed to fostering a culture of continuous improvement and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager / HR & Staffing Manager
Health Monitor 1 (Optimum CV PLLC)
Orlando, FL
03.2025 - Current
- Oversee operations across multiple Florida regions, managing 16+ providers and clinical staff.
- Direct staffing strategy across 60+ facilities based on census and productivity.
- Lead payroll, credentialing, and compliance processes ensuring regulatory adherence.
- Analyze KPIs and provider productivity to improve efficiency and utilization.
- Built onboarding, training, and SOP frameworks across departments.
- Partner with executive leadership on growth strategy and expansion.
- Support Remote Patient Monitoring (RPM) operations and reporting.
- Mentored team members, fostering a culture of continuous improvement and collaboration.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Developed training programs to improve staff competency and reduce onboarding time.
- Implemented performance metrics to evaluate and optimize workflow effectiveness.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Office Manager / Human Resources Manager
Flourish In Place Home Health
Orlando, FL
02.2020 - 02.2025
- Managed HR operations for 30+ caregivers and staff.
- Oversaw payroll, billing, and scheduling ensuring compliance.
- Coordinated staffing across patient cases to maintain continuity of care.
- Implemented SOPs to improve workflow efficiency.
- Led onboarding and training programs improving retention.
- Streamlined office operations, enhancing efficiency through improved scheduling and resource allocation.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Oversaw payroll processing, maintaining accuracy and compliance with regulations.
- Implemented new filing system, improving document retrieval time by 30%.
- Coordinated staff training programs, fostering professional development and skill enhancement.
- Developed office policies and procedures, promoting a compliant and productive work environment.
Administrative Assistant
Ladybird Academy
Windermere, FL
09.2019 - 03.2020
- Supported daily operations, scheduling, and communication.
- Maintained organization and compliance in a regulated environment.
- Managed office supplies inventory, ensuring availability for daily operations.
- Coordinated scheduling and appointment setting for administration and faculty.
- Assisted in drafting and distributing internal communications to staff and families.
- Maintained organized filing systems, enhancing document retrieval efficiency.
- Trained new administrative staff on office procedures and software systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Scheduling Coordinator
BrightStar Care
Pittsburgh, PA
01.2018 - 08.2019
- Managed caregiver scheduling and staffing logistics.
- Coordinated client care and onboarding processes.
- Coordinated scheduling for client care services, ensuring optimal staff allocations and efficiency.
- Managed appointment logistics using proprietary scheduling software, enhancing operational workflow.
- Communicated with healthcare professionals to align care schedules and address client needs effectively.
- Led weekly team meetings to discuss schedules, address challenges, and strategize solutions collaboratively.
- Fostered relationships with clients and caregivers to facilitate seamless communication regarding schedule changes.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Site Director, Afterschool Program
ASP Inc
Winter Garden, FL
07.2015 - 12.2017
- Led operations, staffing, and scheduling for afterschool program.
- Oversaw team performance and parent communication.
- Directed operational strategies to optimize site performance and achieve organizational goals.
- Led cross-functional teams to implement process improvements, enhancing efficiency and productivity.
- Managed budget allocations, ensuring resource optimization across multiple projects and initiatives.
- Oversaw compliance with industry regulations, maintaining high standards of safety and quality control.
- Developed training programs that increased staff competencies and reduced onboarding time significantly.
- Fostered a culture of continuous improvement by encouraging innovative solutions from team members.
- Collaborated with senior leadership to align site operations with strategic business objectives.
Sales Associate
Five Below
Pittsburgh, PA
10.2014 - 10.2016
- Delivered customer service and supported retail operations.
- Assisted with sales, merchandising, and organization.
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in inventory management, ensuring stock levels met demand efficiently.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Applied Science - Management and Organizational Leadership
Seminole State College
Sanford, FL04-2026
Associate of Science - Business Administration
Seminole State College
Sanford, FL04-2024
Skills
- Operations Management
- Workforce Planning
- Process Improvement
- Healthcare Operations (SNF/ALF/Home Health/RPM)
- Compliance & Credentialing
- Payroll & Billing Oversight
- KPI & Performance Tracking
- Team Leadership
- Scheduling Optimization
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
Websites
Certification
- Public Notary (FL)
- Mental Health First Aider
- CPR Certified
- Business Operations Technical Certification
Timeline
Operations Manager / HR & Staffing Manager
Health Monitor 1 (Optimum CV PLLC)
03.2025 - Current
Office Manager / Human Resources Manager
Flourish In Place Home Health
02.2020 - 02.2025
Administrative Assistant
Ladybird Academy
09.2019 - 03.2020
Scheduling Coordinator
BrightStar Care
01.2018 - 08.2019
Site Director, Afterschool Program
ASP Inc
07.2015 - 12.2017
Sales Associate
Five Below
10.2014 - 10.2016
Bachelor of Applied Science - Management and Organizational Leadership
Seminole State College
Associate of Science - Business Administration
Seminole State College