Overview
Work History
Education
Skills
Accomplishments
References
Certification
Bodybuilding
Languages
Timeline
Generic

Angel Hernandez

La Puente,CA

Overview

12
12
years of professional experience
1
1
Certification

Work History

Tech Agent

Alpharex
06.2023 - Current
  • Trained for 2 months extensively on learning, testing, and configuring aftermarket lighting products for base models-premium vehicles.
  • Answer daily emails and cases with any customer inquiries or troubleshooting assistance on any product from the company.
  • Live chat assistance with clientele weekly.
  • Tech Agent/Customer service call handling Monday-Friday weekly assisting customers with technical issues or customer-service related inquiries.
  • Earned 20 5-star reviews on Customer Satisfaction in Technical Support Assistance.
  • Create quick-easy to read installation guides for customers on converters, small parts, headlights, or taillights installation.
  • Tech Agent level 3 (Highest level of Tech)
  • Informed clients of return policies and warranty procedures.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Warehouse Packer

Alpharex
04.2022 - 05.2023
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Operated tape machines, scales and label printers to package items correctly.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.

Store Protection Specialist

Ross Dress for Less
10.2017 - 04.2022
  • Provided a Self Rating with Management upon every shift rating my performance on a scale of 1-5 and provided details on Key Objectives on Loss Prevention culture.
  • Mitigated Theft and Fraud by greeting customers on the sales floor, providing customer service, patterning up with associates if needed when greeting, and reporting any suspicious activity to Management and all available associates on duty.
  • Improved customer service quality by greeting loudly and friendly upon entrance of the store, provided assistance to shoppers when needed, and created a welcoming atmosphere within the store.
  • Increased employee vigilance by providing ongoing education on loss prevention techniques and the importance of adhering to security protocols.
  • Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
  • Developed Great Teams and Partnerships by coaching, recognizing, and training new and long term employees on the importance of loss prevention protocols.
  • Maintained A Safe and Secure Environment by recognizing BOLOs, providing info on security exits and clearing hazards, and coaching associates on the monthly report on Safety Topics.
  • Minimized Operational Shortage and Prevented Internal Theft by observing associates with cash handlings, returns/exchanges, and executing Code 50's upon an associate's shift completion.
  • Attended MAP assessment with Corporate on future development in potential Area Supervisor position.


Sales Associate and Stock Team Member

Ross Dress for Less
06.2015 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers and encouraged sales on products based on current trends and seasonal recommendations.
  • Helped prevent theft following the Shortage Highway and greeting all customers in general direction.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Associate, Store Protection Specialist, Stock Team Member, Fitting Room Attendant

Ross Dress for Less Store
06.2014 - 09.2014
  • Recovered any designated areas of the store, Cashiered customers accurately and speedily, and provided Customer Service on Sales Floor by greeting and assisting customers in the store
  • As a Stock Team member, I separated merchandise, restocked shelves, and processed merchandise while attaching security devices accurately to further prevent theft
  • As an SPS, I had the duty of greeting every single customer upon entrance and exit, engaging with other associates and acknowledging them for their work, communicating/reporting any suspicious activity in the store to associates, and mitigating theft and fraud
  • While in the fitting room, I had the duty of unlocking the restroom door for customers, allowing customers who desired to try on apparel, assembled and organized unwanted clothes according to their departments, and assisted any customers who had questions regarding store policies/regulations
  • As of October 2018 to present time, I have been a Store Protection Specialist at the Ross Dress for Less La Puente Store #1557 deterring theft externally and internally, coaching associates on shortage culture, practicing safe behaviors and maintaining secure environments with Associates and Customers, and driving a great contribution to the store.

Camp Counselor

Beijing Biztour International Education and Cultural Exchange Center
07.2012 - 08.2012
  • Had the honor of working with International Chinese students ages 10-20
  • Developed organization and planning skills
  • Planned/organized safe, educational, and physical activities approved by the Camp Director
  • Taught students amateur art classes
  • Developed leadership skills
  • Lead a group of students every day and bonded with them as a Camp Counselor
  • Learned to multitask and respond to arduous/stressful situations in a calm and professional manner
  • Performed administrative tasks including planning fieldtrips, taking care and maintaining safety for my designated students.

Education

Bachelor of Arts - English

California
Irvine, CA

Bachelor of Arts - Kinesiology

California State University - Long Beach
Long Beach, CA
06.2026

Associate of Arts - Associate in Liberal Arts; Transfer in BA Kinesiol

Mount San Antonio College
Walnut, CA
06.2023

High School Diploma -

La Puente High School
La Puente, CA
06.2014

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Organizational Skills
  • Goal-oriented mindset
  • Clear Communication
  • Exercise Modification Knowledge
  • Corrective Exercise Strategies
  • High-Intensity Interval Training
  • Injury prevention techniques
  • Nutritional Guidance Expertise
  • Sport-Specific Training
  • Bodyweight Exercise Techniques
  • Passion for fitness
  • Leadership skills
  • Exercise program design
  • Motivational
  • Client Engagement

Accomplishments

    Earned Certifications in the following areas:

  • Personal Trainer
  • Bodybuilding
  • Strength-Training/Conditioning
  • Nutritionist

References

  • Christina Hernandez, (626) 324-1484, cristy1585@msn.com
  • Ross Dress for Less, (626) 917-6863
  • Alpharex (Supervisor) Edwin, (626) 379-5192

Certification

  • CPT - Certified Personal Trainer - July 2024
  • Nutrition, ISSA - July 2024
  • Certified Bodybuilder Specialist, ISSA - July 2024
  • Strength and Conditioning, ISSA - July 2024
  • CPR/AED, ISSA - July 2024

Bodybuilding

I have been pursuing a passion of weight lifting, bodybuilding, and strength-training conditioning for the past 7 years when I reached an unhealthy lifestyle of eating and weight gain. I have since been training family and friends as practice for a career in Kinesiology. This passion has allowed me to be in pursuit of a career in Kinesiology and Professional Bodybuilding/Weightlifting.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Tech Agent

Alpharex
06.2023 - Current

Warehouse Packer

Alpharex
04.2022 - 05.2023

Store Protection Specialist

Ross Dress for Less
10.2017 - 04.2022

Sales Associate and Stock Team Member

Ross Dress for Less
06.2015 - 09.2017

Sales Associate, Store Protection Specialist, Stock Team Member, Fitting Room Attendant

Ross Dress for Less Store
06.2014 - 09.2014

Camp Counselor

Beijing Biztour International Education and Cultural Exchange Center
07.2012 - 08.2012

Bachelor of Arts - English

California

Bachelor of Arts - Kinesiology

California State University - Long Beach

Associate of Arts - Associate in Liberal Arts; Transfer in BA Kinesiol

Mount San Antonio College

High School Diploma -

La Puente High School
  • CPT - Certified Personal Trainer - July 2024
  • Nutrition, ISSA - July 2024
  • Certified Bodybuilder Specialist, ISSA - July 2024
  • Strength and Conditioning, ISSA - July 2024
  • CPR/AED, ISSA - July 2024

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Angel Hernandez