Angel Hernandez
Kissimmee
Summary
Dynamic and results-driven professional with a proven track record at Nike Factory Outlet, adept in enhancing customer satisfaction and resolving complaints with empathy. Skilled in customer interaction and problem-solving, demonstrating strong communication abilities and a goal-oriented approach. Achieved high satisfaction ratings through exceptional service and active listening, fostering increased loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Athlete Sales Associate
Nike Factory Outlet
03.2020 - Current
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to high satisfaction ratings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from consumers.
Host
Olive Garden
01.2018 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Associate of Science - Cyber Security
University of Central Florida
Orlando, FLSkills
- Goal oriented
- Customer interaction
- Team oriented
- Problem solver
- Customer service
- Strong communication and interpersonal skills
Languages
Spanish
Professional Working
Timeline
Athlete Sales Associate
Nike Factory Outlet
03.2020 - Current
Host
Olive Garden
01.2018 - 01.2020
Associate of Science - Cyber Security
University of Central Florida
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