Danny Castillo
Summary
Detail-oriented and dependable professional with experience supporting customer service, sales, inventory, order fulfillment, and daily operations in high-volume retail environments. Skilled in Microsoft Excel, data organization, transaction accuracy, document review, and working across multiple departments. Known for being organized, adaptable, and willing to take on new responsibilities. Eager to continue learning and apply strong attention to detail, communication, and problem-solving skills in the role.
Overview
3
3
years of professional experience
1
1
Language
Work History
Athlete Sales Associate
Nike
Manhattan, NY
04.2026 - Current
- Provided exceptional customer service in a high-volume flagship retail environment, maintaining organization and professionalism under pressure.
- Ensured accurate processing of customer transactions, verifying payments and handling returns while adhering to company cash-handling procedures.
- Coordinated Ship From Store operations by reviewing online orders, verifying product availability, preparing shipments, and ensuring timely and accurate fulfillment.
- Worked across sales floor, cashier, fulfillment, and back-of-house operations, demonstrating flexibility and the ability to manage multiple responsibilities simultaneously.
- Supported inventory control through product audits, stock replenishment, shipment verification, and documentation, helping maintain accurate inventory records across departments.
- Utilized internal systems to document inventory movement, customer transactions, and order fulfillment while maintaining attention to detail and operational accuracy.
- Resolved operational issues in collaboration with leadership and team members, enhancing workflow efficiency and achieving daily business objectives.
Sales Associate
Gap
Manhattan, NY
05.2023 - 12.2025
- Led Ship From Store operations, managing order processing, verifying inventory, documenting necessary information, and coordinating timely shipment of customer orders.
- Monitored stock levels and investigated discrepancies to maintain inventory integrity while organizing merchandise and supporting inventory audits.
- Coordinated with cross-functional teams to support daily operational workflows, inventory movement, and fulfillment priorities in a high-volume flagship retail environment.
- Assisted in receiving, documenting, and organizing incoming merchandise to maintain accurate inventory records and improve operational efficiency.
- Managed multiple priorities simultaneously while maintaining accuracy, organization, and attention to detail in a fast-paced customer-focused environment.
- Contributed to store readiness for executive visits, promotional events, and seasonal business initiatives by supporting operational planning and execution.
Education
Bachelor of Science - Marketing
State University of New York At New Paltz
New Paltz, NY12-2025
Skills
- Bilingual English and Spanish - Oral and Written
- Proficient in Microsoft Office
- Inventory management
- Goal oriented
- Proficient in Excel
- Proficient in Canva Design Space
Languages
Spanish
Native or Bilingual
Timeline
Athlete Sales Associate
Nike
04.2026 - Current
Sales Associate
Gap
05.2023 - 12.2025
Bachelor of Science - Marketing
State University of New York At New Paltz