Bryan Antonio Cruz Espinoza
Newton,MA
Summary
Diligent Desired Position with strong background in sales and customer service. Adept at building rapport with clients and increasing sales through personalized recommendations. Demonstrated ability in team collaboration and adapting to dynamic retail environments.
Professional sales associate with strong expertise in sports merchandise and customer engagement. Skilled in driving sales, providing exceptional service, and adapting to shifting market demands. Strong focus on teamwork and achieving results, ensuring reliability and flexibility in meeting organizational goals. Proficient in product knowledge, inventory management, and effective communication.
Overview
10
10
years of professional experience
Work History
Athlete Sales Associate
Nike
Boston, MA
08.2024 - Current
- Developed and maintained strong customer relationships to enhance brand loyalty.
- Executed product promotions and events to drive sales growth and customer engagement.
- Provided expert knowledge on footwear technology and performance benefits to inform customer decisions.
- Collaborated with team members to optimize store layout for improved shopping experience.
- Trained new associates on product features, sales techniques, and customer service standards.
Indirect Fire Infantryman
US Army National Guards
Worcester, MA
11.2018 - Current
Cashier
Td Garden
Boston, MA
08.2017 - Current
- Able to adapt to any type of job Very polite and friendly worker
- Helped customers find specific products, answering questions and offering advice
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels, communicating restock needs to management effectively.
Catering Staff, Cashier, Cook Prep, Bartender
Snelling Staffing Services
Boston, MA
10.2015 - 02.2024
- Participated in industry events
- Prepared meals in accordance with operational policies, food safety guidelines and health code requirements
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Delivered exceptional customer service during high-volume catering events.
- Assisted in food preparation and presentation to ensure quality standards.
- Maintained cleanliness and organization of catering supplies and equipment.
Security Officer
Northeast Security
Boston, MA
11.2020 - 2023
- Learned how to monitor CCTVs
- Trained how to be a supervisor
- Trained new hires
- Learned how to properly check alarm systems
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify potential security risks and vulnerabilities.
- Responded swiftly to incidents, maintaining order and ensuring safety of personnel.
- Collaborated with local law enforcement to enhance emergency response strategies.
Food Runner Busser
Brandy Pete's
Boston, MA
10.2016 - 10.2017
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
- Plated food and ensured plate presentation and food quality were of highest standard Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
Concession Stand Worker
ARAMARK At Fenway Park
Boston, MA
05.2016 - 10.2017
- Safely prepared, assembled and presented food to satisfy customers and fill orders
- Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices
- Effectively worked with teammates and openly invited coaching from management team
- Cleaned food preparation areas, cooking surfaces and utensils
Education
No Degree - Criminal Justice
DeVry University
Naperville, ILHigh School - undefined
East Boston High School
Boston, MA01.2016
Skills
- Computer: Knowledge of Microsoft Word, Knowledge of Excel
- Language: Fluent in Spanish
- Personal: Motivated, able to multitask, efficient, works well with others, able to adapt, and hard working
- Customer engagement
- Customer interaction
- Problem-solving
Timeline
Athlete Sales Associate
Nike
08.2024 - Current
Security Officer
Northeast Security
11.2020 - 2023
Indirect Fire Infantryman
US Army National Guards
11.2018 - Current
Cashier
Td Garden
08.2017 - Current
Food Runner Busser
Brandy Pete's
10.2016 - 10.2017
Concession Stand Worker
ARAMARK At Fenway Park
05.2016 - 10.2017
Catering Staff, Cashier, Cook Prep, Bartender
Snelling Staffing Services
10.2015 - 02.2024
High School - undefined
East Boston High School
No Degree - Criminal Justice
DeVry University