Frank Mariscal
Santa Ana,CA
Summary
A hardworking and innovative individual who has worked in customer service for 6 years that always tries to meet the needs of the customer, values communication, and follows the policies of the company. Received a bachelor’s degree in criminal justice but am currently exploring different careers of my interest that I feel can take advantage of my creativity and knowledge revolving around trends and product development. From previous jobs, school, and hobbies I’m involved in, some key values that have oriented around me throughout my journey are promoting community growth, utilizing valuable resources, and raising awareness to issues that revolve around overall health. I’m always eager to learn something new, accomplish the job efficiently, and improve in becoming successful in the future.
Overview
4
4
years of professional experience
Work History
Athlete Sales Associate
Nike
07.2021 - 11.2023
- Welcoming in every customer and being attentive to their needs by providing insight to the technology and styles that Nike products have to offer from footwear, apparel, and sustainable material.
- Daily responsibilities include processing transactions and returns, maintaining inventory of products, organizing/processing PLC, shipping out SFS orders, and promoting sales around the store.
- Trusted member of the launch team in smoothly running each high heat shoe dropped from the SNKRS App by checking Nike memberships, engaging in interactive conversations with consumers while also promoting the benefits that the Nike apps have to offer, and handling forms of payments.
- Part of the visual team where tasks involved pushing new product onto the sales floor in designated areas that told a story, creating looks on mannequins that made a statement, and customizing the sales floor in a way that helps navigate consumers in locating product.
- In charge of running the Nike Community Ambassador program at our store where we partner with a non-profit, KidWorks, every Tuesday in teaching valuable lessons and getting kids active through sport with different activities throughout each week.
Barista/Expo
Din Tai Fung
01.2023 - 09.2023
- Versatile in the kitchen where daily tasks included preparing boba teas/sides, setting up appetizers, packing dumplings, and being a food expeditor that was all done in a timely manner in accordance with KPI standards.
- Developed strong communication skills between my team, servers/runners, chefs, FOH and BOH managers in fulfilling day to day tasks around the restaurant.
- Served between 100-500 customers per day that revolved around food safety, presentation, quality, and satisfaction from the customer.
Claims Center Representative
Auto Club of Southern California (AAA)
11.2023 - Current
- Intake anywhere from 30-40 calls per day filing home or auto claims, answering questions to existing claims, directing calls to the correct departments, and offering emergency medical services to members.
- Took part of multiple projects such as being part of a total loss team ruling vehicles as a total loss based on damages and filing home claims that were sent via text messages to swiftly and efficiently move the claim along.
- Managed a diverse portfolio of clients/3rd party calls, ensuring that each received tailored solutions aligned with their specific needs while all remaining calm, respectful, and patient.
- Verified and disclosed coverages/deductibles to each member, setup rentals for members, referred members to preferred body shops, and sent assignments for estimates and repairs to be completed at body shops for insured vehicles.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business in a timely manner.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA06.2021
High School Diploma -
Foothill High School
Tustin, CA06.2017
Skills
- Customer Service
- Organization
- Customer Service
- Team Collaboration
- Critical Thinking
- Problem-solving
- Organization
- Time management
- Leadership
- Intermediate at Microsoft applications (Word, PowerPoint, Excel)
Accomplishments
- Key Club award for Most Active Member (Volunteer service), March 2016
- Principal’s Honor Roll Award, Foothill High School, October 2014-2017
- Dean’s List Award, California State University of Fullerton, May and December 2020 and May 2021
- Employee of the Month, Cafe Rio, December 2019
- Guard card certificate, DCA Breeze, July 2022
- First Aid CPR AED card, Superior Life Support Inc., July 2022
Timeline
Claims Center Representative
Auto Club of Southern California (AAA)
11.2023 - Current
Barista/Expo
Din Tai Fung
01.2023 - 09.2023
Athlete Sales Associate
Nike
07.2021 - 11.2023
Bachelor of Arts - Criminal Justice
California State University - Fullerton
High School Diploma -
Foothill High School
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