Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angel Hernandez

Summary

Dynamic Product Sales Specialist with a proven track record at McGrath Acura of Libertyville, excelling in client relationship development and sales expertise. Enhanced customer satisfaction through tailored demonstrations and fostered a high-performance sales culture. Proficient in CRM, I drive collaboration and achieve targeted follow-ups for increased conversion rates.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Driven and personable, with natural talent for building strong client relationships. Possesses solid understanding of market dynamics and product positioning, combined with proficiency in Salesforce and CRM tools. Dedicated to driving sales growth and maximizing customer satisfaction through tailored solutions.

Overview

2
2
years of professional experience

Work History

Product Sales Specialist

McGrath Acura of Libertyville
08.2024 - Current
  • Implemented a dynamic connection with my clients leading to more targeted follow-ups and higher conversion rates.
  • Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
  • Cultivated a high-performance sales team culture by setting clear expectations, providing regular feedback, and offering professional development opportunities.
  • Established strong relationships with key industry partners, fostering collaboration and driving mutual business growth.

Porter

Mercedes Benz
06.2023 - 09.2024
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Resolved guest inquiries punctually and politely for professional customer service.

Automotive Lube Technician

Mercedes Benz Express
09.2023 - 07.2024
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
  • Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
  • Collaborated with team members to complete complex repairs and maintenance tasks efficiently.
  • Collaborated with service advisors to ensure accurate estimates were provided for anticipated repair costs while maintaining open lines of communication with customers throughout the process.

Education

Certificate of Automotive - Automotive Engineering

College of Lake County
Grayslake, IL

Skills

  • CRM proficiency
  • Customer service
  • Time management
  • Client Relationship Development
  • Customer relationship building
  • Sales presentations
  • Sales expertise
  • Relationship selling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Product Sales Specialist

McGrath Acura of Libertyville
08.2024 - Current

Automotive Lube Technician

Mercedes Benz Express
09.2023 - 07.2024

Porter

Mercedes Benz
06.2023 - 09.2024

Certificate of Automotive - Automotive Engineering

College of Lake County
Angel Hernandez