Summary
Work History
Education
Skills
Timeline
Generic

Michael Williams

Washington,DC

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Work History

Product Sales Specialist

Aurora Ripple Enterprises
Lanham, Maryland
  • Identify potential customers, initiate contact.
  • Provided technical support for existing customers in regards to product usage.
  • Utilized CRM software to track progress of sales pipeline from lead generation through close process.
  • Provided training sessions for new staff members on product knowledge.
  • Negotiated deals and handled complaints or objections.
  • Developed and implemented product sales strategies to increase customer loyalty.
  • Analyzed and reported on market trends, and customer feedback.
  • Conducted product demonstrations and presentations to potential customers.

Pro Service Desk

Home Depot
Washington
  • Assisting professional contractors and retail customers in selecting paint and related products entering orders on the computer
  • merchandising inventory in store , source supplies, placing custom orders, large equipment rentals and home improvement equipment rentals
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • tinting and mixing paint

Kitchen/General Utility Worker

Children’s Hospital/Aramark
Washington, DC
  • Operated manual and automated equipment to package food products.
  • Maintained a clean, safe work environment by following safety protocols and good housekeeping practices.
  • Assisted in unloading trucks with incoming materials and supplies.
  • Stocked shelves with packaged goods for sale.
  • Organized warehouse inventory according to established procedures.
  • Collaborated with team members to complete assigned tasks on time.
  • Followed all company policies and procedures related to health and safety regulations.
  • Conducted daily inspections of the facility's grounds and equipment.

General Utility Worker

Vinson Hall retirement Home/aramark
McLean, Virginia
  • Responsible for cleaning assigned areas inside and outside of the property.
  • repairing maintenance tools, performing landscaping duties, and inspecting utility tools quality.
  • Maintained a clean, safe work environment by following safety protocols and good housekeeping practices.
  • Performed general maintenance tasks such as painting, cleaning, and minor repairs.
  • Reported any operational issues or safety concerns to supervisor immediately.
  • Conducted daily inspections of the facility's grounds and equipment.
  • Performed quality control to promote completeness and accuracy of work.
  • Swept, mopped, vacuumed and waxed wood, linoleum and carpeted floors.

Education

Some College (No Degree) - Social Sciences

Morgan State University
Baltimore, MD

(CCSR) Certification

(CPSP) Certification

Food Handlers Certification

HCT Certification

Skills

  • CRM proficiency
  • Client Account Management
  • Account development
  • Proposal Development
  • Customer Retention
  • Customer Service
  • Records Management
  • Network development
  • Client Service
  • Negotiation Tactics

Timeline

Product Sales Specialist

Aurora Ripple Enterprises

Pro Service Desk

Home Depot

Kitchen/General Utility Worker

Children’s Hospital/Aramark

General Utility Worker

Vinson Hall retirement Home/aramark

Some College (No Degree) - Social Sciences

Morgan State University

(CCSR) Certification

(CPSP) Certification

Food Handlers Certification

HCT Certification

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Michael Williams