Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Hicks

Wharton

Summary

Dedicated customer service representative with expertise in active listening and problem resolution. Proven ability to enhance customer experiences through effective communication and critical thinking.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

West Virginia Parkways Authority
Beckley, WV
03.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided accurate information about parkway services and amenities to enhance visitor experience.
  • Utilized ticketing systems to process transactions and manage customer accounts.
  • Collaborated with team members to streamline service delivery and improve response times.
  • Adapted quickly to changing demands during peak seasons, maintaining high service standards.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cook

Boone County Schools
Madison, WV
12.2019 - 03.2025
  • Prepared nutritious meals adhering to school dietary guidelines and food safety standards.
  • Managed food inventory, ensuring freshness and minimizing waste through proper storage techniques.
  • Collaborated with kitchen staff to streamline meal preparation processes, enhancing efficiency.
  • Developed weekly menus considering student preferences and nutritional requirements.
  • Trained new staff on cooking techniques, kitchen equipment operation, and safety protocols.
  • Implemented quality control measures to ensure consistency in food presentation and taste.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

High School Diploma -

Van Jr. Sr. High School
Van, WV
06-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Problem resolution
  • Payment processing
  • Scheduling
  • Call management
  • Product knowledge

Timeline

Customer Service Representative

West Virginia Parkways Authority
03.2025 - Current

Cook

Boone County Schools
12.2019 - 03.2025

High School Diploma -

Van Jr. Sr. High School