Dedicated customer service representative with expertise in active listening and problem resolution. Proven ability to enhance customer experiences through effective communication and critical thinking.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
West Virginia Parkways Authority
Beckley, WV
03.2025 - Current
Assisted customers with inquiries and resolved issues efficiently.
Provided accurate information about parkway services and amenities to enhance visitor experience.
Utilized ticketing systems to process transactions and manage customer accounts.
Collaborated with team members to streamline service delivery and improve response times.
Adapted quickly to changing demands during peak seasons, maintaining high service standards.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cook
Boone County Schools
Madison, WV
12.2019 - 03.2025
Prepared nutritious meals adhering to school dietary guidelines and food safety standards.
Managed food inventory, ensuring freshness and minimizing waste through proper storage techniques.
Collaborated with kitchen staff to streamline meal preparation processes, enhancing efficiency.
Developed weekly menus considering student preferences and nutritional requirements.
Trained new staff on cooking techniques, kitchen equipment operation, and safety protocols.
Implemented quality control measures to ensure consistency in food presentation and taste.
Prepared food items in compliance with recipes and portioning control guidelines.