ANGEL HILL
Surprise,AZ
Summary
Seeking a position to leverage strong interpersonal communication skills, enhance expertise, and drive personal growth, leadership, responsibility, and decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
Securitas Security
Phoenix, AZ.
09.2019 - Current
- Supervised and authorized entry of employees, visitors or authorized persons.
- Identified areas of improvement in staff performance through consistent monitoring and evaluation
- Ensured accurate documentation of activities and incidents observed at assigned client site.
- Provided guidance to subordinates on resolving complex issues related to security operations.
- Recorded required data for incident reports and files.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
Behavioral Health Technician
Haven Behavioral Hospital
Phoenix, AZ.
12.2017 - 01.2019
- Promoted the development of work skills by encouraging patients to participate in social, recreational and therapeutic activities.
- Listened to patients and recorded observations, promptly reporting mental health issues or unusual behavior.
- Documented the results of safety checks to maintain accurate records
- Administered medications as prescribed by physician or psychiatrist.
Quality Assurance Analyst
Ciox Healthcare
Phoenix, AZ.
01.2016 - 04.2018
- Verified accuracy of retrieved patient data on each page.
- Performed successful audits on confidential medical records for healthcare institutions with strict compliance regulations.
- Monitored and inspected patients' medical records, ensuring compliance with HIPAA regulations.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
Customer Service Representative
Walmart
Phoenix, AZ.
08.2014 - 06.2016
- Processed a high volume of requests for money orders, western union and Walmart to Walmart transfers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Streamlined phone card and gift card activation processes.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Science - Medical Assisting
Computer Systems Institute
North Chicago, IL12-2011
Skills
- Microsoft Word
- Customer Service
- Leadership
- De-Escalation Techniques
- Alarm systems
- CCTV Monitoring
- Access Control
- Surveillance systems
- Quality Assurance
- Problem-solving abilities
- Medical Records
- Medical Scheduling
- Insurance Verification
- Documentation review
- Vital Signs
Certification
- PERC Card
- First Aid Certification
- Guard Card
- CPR Certification
Timeline
Security Guard Supervisor
Securitas Security
09.2019 - Current
Behavioral Health Technician
Haven Behavioral Hospital
12.2017 - 01.2019
Quality Assurance Analyst
Ciox Healthcare
01.2016 - 04.2018
Customer Service Representative
Walmart
08.2014 - 06.2016
Associate of Science - Medical Assisting
Computer Systems Institute