Angel Holt
Customer Service Representative
Tellico Plains,TN
Summary
Highly skilled and diverse background with a strong track record of exceeding customer expectations. Proven ability to handle difficult situations with empathy and professionalism. Excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cook
Sweetwater Hospital Assoc
Sweetwater, TN
09.2025 - Current
- Prepared and cooked high-quality meals adhering to dietary guidelines and patient preferences.
- Maintained cleanliness and sanitation standards in kitchen environment, ensuring compliance with health regulations.
- Collaborated with dietary staff to create balanced menus that met nutritional requirements for patients.
- Executed meal preparation for staff and guests, ensuring high-volume service during breakfast and lunch periods.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed opening and closing shift kitchen tasks.
Receptionist
JCPenney Salon
Knoxville, Tennessee
01.2013 - 08.2014
- Worked as a receptionist for a busy office, handling high volume of phone calls and visitor inquiries.
- Proficient in managing calendars, scheduling appointments, and coordinating meetings for multiple departments.
- Demonstrated excellent customer service skills by resolving client concerns and ensuring their satisfaction.
- Utilized strong organizational abilities to maintain records, files, and office supplies accurately and efficiently.
Receptionist/Stylist
Sport Clips
Alcoa, Tennessee
01.2012 - 01.2013
- Two-year experience as a receptionist at a busy salon, managing customer appointments and inquiries.
- Demonstrated exceptional communication and interpersonal skills while greeting and assisting clients.
- Proficient in providing hairstyling services, including cutting, coloring, and styling, to diverse clientele.
- Developed strong product knowledge and sales expertise, resulting in increased retail sales and customer satisfaction.
Barista/Cashier
Barnes & Noble
Murfreesboro, Tennessee
01.2011 - 01.2012
- Extensive experience in providing exceptional customer service in a fast-paced café environment.
- Proficient in preparing and serving a variety of coffee-based beverages with precision and artistry.
- Skilled in handling cash transactions, processing payments accurately, and maintaining cash register operations.
- Demonstrated ability to multitask, prioritize tasks, and work efficiently under pressure to meet customer demands.
Sales Associate
Sears
Maryville, Tennessee
01.2009 - 01.2010
- Proven track record in exceeding sales targets and achieving revenue goals.
- Strong interpersonal and communication skills, with the ability to build and maintain client relationships.
- Expertise in product knowledge, providing exceptional customer service and resolving inquiries.
- Proficient in utilizing point-of-sale systems and managing inventory to optimize sales performance.
Beauty Supervisor
Kohls
Knoxville, Tennessee
01.2006 - 01.2008
- Supervised and trained a team of beauty associates in providing exceptional customer service.
- Created and implemented effective sales strategies resulting in increased revenue and customer satisfaction.
- Developed and maintained relationships with beauty brands and vendors to ensure product availability and optimal displays.
- Conducted regular performance evaluations and provided feedback to improve team performance and productivity.
Hostess/Cook
Donna's Cafe
Madisonville, Tennessee
01.2004 - 01.2007
- Three years of experience in providing excellent customer service and managing customer inquiries.
- Skilled in preparing and presenting meals according to customer preferences and dietary restrictions.
- Ability to effectively handle and resolve customer complaints or concerns in a professional manner.
Education
Esthetics -
Paul Mitchell
Murfreesboro, TennesseeCosmetology - undefined
Paul Mitchell
Murfreesboro, Tennessee01-2011
High School - undefined
Sequoyah
Madisonville, Tennessee01-2006
Skills
- Customer service
- Communication
- Problem-solving
- Organization
- Conflict resolution
- Cleaning and organization
- Documentation
- Food handling
- Hospitality and service industry background
- OSHA
- Health and safety compliance
- Data entry
Certification
- OSHA standards Training - 2025
- HIPPA Training - 2025
- Fire safety Training - 2025
- Electrical Safety Training - 2025
Timeline
Cook
Sweetwater Hospital Assoc
09.2025 - Current
Receptionist
JCPenney Salon
01.2013 - 08.2014
Receptionist/Stylist
Sport Clips
01.2012 - 01.2013
Barista/Cashier
Barnes & Noble
01.2011 - 01.2012
Sales Associate
Sears
01.2009 - 01.2010
Beauty Supervisor
Kohls
01.2006 - 01.2008
Hostess/Cook
Donna's Cafe
01.2004 - 01.2007
Cosmetology - undefined
Paul Mitchell
High School - undefined
Sequoyah
Esthetics -
Paul Mitchell