Angel Howze
Amelia,OH
Summary
Strategic and results-oriented Senior Director with progressive leadership experience. Expert in driving business growth through a dual focus on operational excellence and high-level client relations. Successfully orchestrated high-impact events, securing new financial partnerships that generated revenue. Simultaneously led cross-functional teams to resolve critical client issues, retaining key accounts and improving staff operations. Adept at leading and developing high-performing teams to achieve ambitious business objectives and navigate complex market challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Director of Operations
Skylight Financial Group
11.2023 - Current
- As Executive Assistant: Provided high-level executive support, managing complex calendars, communications, and travel coordination for up to 13 executives at one time.
- Elected to the Executive Board, where I led sale events, budgeting, strategy and operational management.
- Managed and mentored staff development initiatives, fostering a high-performance culture and promoting career growth of 30 employees
- Organized and managed successful events that secured key financial partnerships
- Evaluated individual and business unit performance, identifying key areas for improvement and implementing corrective actions.
Workforce Analyst II
American Modern Insurance Group
01.2020 - 12.2023
- Made critical business decisions based on departmental needs, ensuring optimal resource allocation and operational flow.
- Directed and mentored a team of 100+ associates, implementing performance management strategies and approving PTO to ensure optimal staffing levels and operational continuity
- Represented leadership in key meetings and events, effectively communicating departmental objectives and outcomes.
- Managed daily tasks with exceptional efficiency while taking on additional leadership responsibilities.
Workforce Analyst I
American Modern Insurance Group
07.2018 - 01.2020
- Analyzed complex data sets to determine business needs and optimize organizational structure, consistently meeting and exceeding goal metrics.
- Applied advanced analytics models and projections to enhance organizational staffing forecasts, significantly improving workforce decision-making accuracy.
- Designed and created comprehensive ad-hoc reports for agent scheduling, call volumes, and other critical operational needs.
House Manager - Medical Assistance
Bastin Homes
05.2009 - 04.2013
- Responsible for the day-to-day operations and strategic direction of a 10-person team
- Managed comprehensive home care for residents, addressing diverse needs.
- Responsible for distributing funds and handling sensitive financial documents.
- Trained and developed new hires on resident care, medication administration, and dietary needs.
Education
Associate of Arts - Business Management
Ashford University
01.2019
High School Diploma - undefined
Felicity-Franklin High School
01.2008
Skills
- Managed a team of 30 professionals across multiple departments, while overseeing client services and relations
- Oversaw a portfolio of company events, driving profitability and growth by establishing and cultivating financial partnerships that provided critical funding and expanded the company's network
- Data Analysis & Reporting: Forecasting, Trend Analysis, Real-time Monitoring, Power BI, Tableau, Ad-hoc Reporting, Data-driven Decision Making
- Leadership & Team Management: Cross-functional Team Leadership, Conflict Resolution, Stakeholder Collaboration, Mentorship, Performance Coaching
- Technical Proficiency: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Avaya CMS Supervisor, NICE IEX, Congos, and Salesforce
Certification
- Becoming a Leader (2020)
- Why the World Needs a Leader (2020)
Timeline
Senior Director of Operations
Skylight Financial Group
11.2023 - Current
Workforce Analyst II
American Modern Insurance Group
01.2020 - 12.2023
Workforce Analyst I
American Modern Insurance Group
07.2018 - 01.2020
House Manager - Medical Assistance
Bastin Homes
05.2009 - 04.2013
High School Diploma - undefined
Felicity-Franklin High School
Associate of Arts - Business Management
Ashford University
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