Angel Jarrett
Oklahoma City,OK
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
Southwest Airlines
09.2011 - Current
- Efficiently handled escalated calls and achieved satisfactory resolutions for both customers and the company.
- Maintained professionalism while under pressure, effectively managing high-stress situations.
- Transformed customer concerns into positive experiences through empathetic resolution of complaints, resulting in enhanced loyalty and increased repeat business.
- Enhanced customer loyalty and satisfaction through effective communication strategies, leading to improved retention rates and favorable passenger reviews.
- Implemented successful methods for managing numerous tasks simultaneously without compromising on the quality of outcomes.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Demonstrated strong interpersonal skills through building rapport with customers and providing empathetic support.
- Provided guidance to newly hired staff on guidelines, procedures, and navigating through various applications.
- Successfully aided a high volume of customers on a daily basis, ensuring their satisfaction through attentive service.
Education
High School Diploma -
Del City High School
Del City, OK05.1994
Skills
- Often requested by leadership to work on special assignments
- Building great rapport
- Mastered over thirteen years customer service experience
- Teamwork and Collaboration
- Understanding Customer Needs
- Active Listening Skills
- Complaint Handling / Empathy / Compassion
- Calm and Professional Under Pressure
- Very reliable and punctual
- Flexibility / Adaptability / Versatile
- Strong in multi-tasking
- Product and service knowledge
- React promptly in emergency or disaster situations
- Lift more than fifty pounds
- CPR / First Aid Training (Scheduled)
- CARE Team Member (Since 2018)
- United States Army Veteran
Timeline
Customer Care Representative
Southwest Airlines
09.2011 - Current
High School Diploma -
Del City High School