Angel Jefferson
Las Vegas
Summary
Knowledgeable Multi-Line Insurance Agent with broad experience in various insurance products including home, auto and commercial. Demonstrating strengths including customer comprehensive policy knowledge, client relationship management, and strategic sales techniques. Significant contributions to previous work roles through successful client acquisition and retention strategies. Committed to providing exceptional customer service while maintaining regulatory compliance in all transactions.
Overview
11
11
years of professional experience
Work History
Multi-Line Insurance Agent/ Intake Specialist
Arthur J. Gallagher
Las Vegas
06.2023 - Current
- Progressed through multiple roles, demonstrating adaptability, industry knowledge, and a strong commitment to client service.
- As Intake Specialist: Handled the initial stages of claims processing, gathered client data, verified policy details, and facilitated smooth handoffs to claims teams.
- As Licensed Insurance Agent: Provided expert guidance on property and casualty policies, processed policy changes, and educated clients on coverage and risk management.
- Fostered positive client relationships by delivering clear communication, timely resolutions, and personalized service.
- Ensured compliance with all applicable insurance regulations and maintained proper documentation in internal systems.
Tier II Customer Service Representative
Anthem Blue Cross
Las Vegas
05.2022 - 04.2023
- Answered caller inquiries regarding technical issues with customer's account.
- Read technical manuals, conferred with users, or conducted system diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Delivered remote assistance to customers for technical issues using screen sharing, mouse and keyboard control and other tools.
- Collaborated with others to resolve information technology issues.
- Met and maintained service quality expectations.
Customer Service Representative
Caesars Entertainment
Las Vegas
09.2021 - 05.2022
- Greeted customers, patrons, or visitors and explained goods or services information to customers.
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, or made recommendations regarding shopping, dining, and entertainment.
- Referred customers to appropriate personnel.
- Collected deposits, payments, and other fees that were paid by cash, check, or credit card.
- Maintained helpful knowledge about upcoming events and activities throughout the Las Vegas area.
Customer Service Representative
Telus/American Express
Las Vegas
01.2020 - 07.2021
- Answered telephones to direct customer calls and provided frontline support to customers.
- Made outbound calls to account holders to collect deposits, payments or fees.
- Responded to customer problems or complaints and fast tracked them for complaint resolution.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Maintained knowledge of current promotions, payment policies, and security practices.
Merchandiser Specialist
The Home Depot Inc
Concord
04.2014 - 08.2019
- Maintained current data on sales and fashion trends to plan future purchases for store.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Collaborated with suppliers, manufacturers, and retailers to properly execute merchandising.
- Prepared and displayed appropriate signage for products and sales promotions.
- Analyzed sales figures and market trends to anticipate product and customer needs.
Education
Property And Casualty License - Insurance
Ace Insurance School
Las Vegas, NV02-2025
High School Diploma -
Jefferson Highschool
Daly City, CA06-2000
Skills
- Customer Service Conflict Resolution Client Relations Technical Support Upselling & Retention Data Entry & Record Keeping Policy Adherence Team Collaboration Process Improvement Quality Assurance Payment Processing
Timeline
Multi-Line Insurance Agent/ Intake Specialist
Arthur J. Gallagher
06.2023 - Current
Tier II Customer Service Representative
Anthem Blue Cross
05.2022 - 04.2023
Customer Service Representative
Caesars Entertainment
09.2021 - 05.2022
Customer Service Representative
Telus/American Express
01.2020 - 07.2021
Merchandiser Specialist
The Home Depot Inc
04.2014 - 08.2019
Property And Casualty License - Insurance
Ace Insurance School
High School Diploma -
Jefferson Highschool