Angel Johnson
New Kent,VA
Summary
Highly-motivated Administration and Specialist I/Telecom Coordinator with proven success in enhancing business processes. Demonstrates strong attention to detail and a proactive approach to workflow improvement. Excels in fast-paced environments through effective cross-department communication and multitasking skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administration & Specialist I/Telecom Coordinator
22nd Century Technologies
Mclean, VA
04.2020 - Current
- Administer VITA work orders utilizing TEBS to navigate, download monthly billing, and execute orders for wireless devices and circuit requirements.
- Compiled check requests for VITA Billing, ensuring timely submission to Accounts Payable for processing.
- Execute mass billing process across all departments for Telecom monthly charges
- Facilitates payments for telecom and auxiliary services by generating cash transmittals for deposit to cashier's office.
- Provided customer service regarding inquiries, complaints, billing, and technical support.
- Other duties assigned for Auxiliary Services include monthly billing reconciliation for printing, and Multi-Purpose Center. Also, provide backup to the Trojan Card Office.
Assistant Manager
Family Dollar
Richmond, VA
07.2012 - Current
- Performed all duties as assigned in order to maintain an effective and profitable store operation.
Administrative Specialist
Cortech LLC
Richmond, VA
11.2014 - 04.2020
- Call in phone tickets to VCC (VITA) for any trouble with phone or fax lines.
- Worked alongside Technology Services to help update desk phones and utilize the Webex Control Hub system to update information on desk phones.
- Work in the VOIP system to get tickets for orders, such as phone updating and wireless orders.
- Work in the Cisco system to update long-distance pins for the long-distance calling.
Education
Associate of Applied Science - Dental Laboratory Technology
J. Sargeant Reynolds Community College
Richmond, VA05-2002
Bachelor of Science - Business Administrative
St. Paul's College
Lawrenceville05-2000
Skills
- Customer service
- Technical support
- Webex Control Hub
- VOIP systems management
- Blackboard Transit
- Payment processing
- Atrium Card System
- Vendor relations
- Organizational Skills
- Excellent human relation skills
Certification
- Technology Services' Certificate for working with the Installation of 1300 phones on campus
Accomplishments
- VSU Honorary Employee of the Month (May 2023)
References
References available upon request.
Timeline
Administration & Specialist I/Telecom Coordinator
22nd Century Technologies
04.2020 - Current
Administrative Specialist
Cortech LLC
11.2014 - 04.2020
Assistant Manager
Family Dollar
07.2012 - Current
Associate of Applied Science - Dental Laboratory Technology
J. Sargeant Reynolds Community College
Bachelor of Science - Business Administrative
St. Paul's College
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