Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Telecom Pricing Specialist
Telarus
09.2023 - Current
Salesforce Opportunity & Quote Management with an SLA of 2-hour responses
Ensure accuracy of agreements, documents, Order Gathering Forms, and LOAs
Maintain and build relationships with agents, internal departments, and suppliers
Partner Experience Advocate
Telarus
11.2021 - 09.2023
Handle incoming partner requests to include qualification, order management, back-office support
Facilitate partner trainings and discuss expectations in working with Telarus
Opportunity tracking via Salesforce – qualification, identification, routing, follow-ups
Partner Support Manager
CNSG-AppSmart Co.
08.2017 - 11.2021
Provide daily assistance with agents/partners to ensure telecommunication services are provided to customers
Create fiber agreements, submit coax orders, and manage orders through install with cable providers
Services Craftsman
United States Air Force
10.2004 - 10.2010
Trained and supervised 8 personnel for military Honor Guard duty, Dover AFB, DE
Supervised 6 personnel for food service operations, Fairchild, AFB, WA
Accounted for a $30,000 monthly budget for food service operations, Fairchild AFB, WA
Education
Bachelor of Science - Mass Communication
MANSFIELD UNIVERSITY OF PENNSYLVANIA
Mansfield, PA
12.2016
Certificate of Completion -
CONNECTICUT SCHOOL OF BROADCASTING
05.2012
Skills
Quickly adapt to new software and procedures
Microsoft Office
Organizational skills
Salesforce CRM
Relationship building
Training and mentoring
Multitasking
Microsoft Excel expertise
Customer service
Time management
Attention to detail
Problem-solving abilities
Problem-solving
Certification
Microsoft Office Specialist (MOS) Certification
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Achieved Closed Won order through effectively helping with communicating with partner and supplier, connecting them through email and phone, and ensuring relevant timelines, documents, and monthly revenue clearly communicated.