Angel Johnson
Restaurant General Manager
Palm Bay,FL
Summary
Dynamic and results-driven Restaurant Manager with over fifteen years of comprehensive experience in both quick-service and full-service food industries. Proven expertise in employee training and successful new store openings, having launched more than twenty locations while consistently enhancing employee performance and customer satisfaction. Demonstrated ability to ensure compliance, effectively resolve conflicts, and foster a positive work environment, all while optimizing operations to achieve organizational goals. Open to relocation opportunities, bringing a strong background in team leadership, sales, management, and customer service within fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Djon's Steak and Lobster
02.2025 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
Restaurant General Manager
Dave's Hot Chicken
06.2022 - 12.2024
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
General Manager
Newks Eatery
06.2017 - 06.2022
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
General Manager
McAlister's Deli
11.2012 - 06.2017
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of 65 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Negotiated contracts with suppliers/vendors resulting in cost savings
Education
College - Hospitality Management
06.2010
Diploma - Practical Nursing
06.2000
Skills
- Oversight of guest satisfaction
- Purchasing
- Business operations management
- Cost control
- Schedule coordination
- Employee retention
- Sanitation standards
- Guest relations
- Labor management
- Health code compliance
- Kitchen oversight
- Food safety
- Allergy awareness
- Pre-shift walk-throughg
Certification
- Driver's License
- ServSafe
- May 2025 to June 2028
- Food Handler Certification
- ServSafe Food Handler Certification
- ServSafe Allergens Certification
- ServSafe Alcohol Certification
- ServSafe Food Manager Certification
- Food Safety Certification
- Bar
Languages
English
Timeline
Assistant General Manager (AGM) - Djon's Steak and Lobster
02.2025 - Current
Restaurant General Manager - Dave's Hot Chicken
06.2022 - 12.2024
General Manager - Newks Eatery
06.2017 - 06.2022
General Manager - McAlister's Deli
11.2012 - 06.2017
IUPUI - College, Hospitality Management
McCartney Techical College - Diploma, Practical Nursing
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