Angel Johnson
Bowie,MD
Summary
Communicative customer service professional motivated to maintain customer, and patient satisfaction. Experience in managing large amounts of inbound calls and offers skill with multiple systems paired with outstanding active listening, and multitasking abilities. Personable, dedicated, solid team player, upbeat, and positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative worked 40 hours
Retail Business Services
Hyattsville, Maryland
08.2022 - 06.2024
- Resolved customer complaints and provided effective solutions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery.
- Utilized customer management software to track issues and resolutions.
- Handled returns and exchanges according to company policies.
- Provided feedback to management on customer trends and concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed calmly and professionally in stressful circumstances, and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Patient Service Coordinator worked 40 hours
Medstar Medical Group
Washington, District of Columbia
12.2012 - 08.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to patients, whether face-to-face or through phone conversations.
- Assisted with patient requests, and answered questions to improve satisfaction.
- Performed an exceptional patient check-in and check-out process.
- Assisted with patient insurance verification.
- Updated and maintained patient information using the EMR system.
- Filed and secured patient records in regard to HIPAA regulations.
- Completed day-to-day duties accurately and efficiently.
- Coordinated patient appointments and managed scheduling for multiple providers.
Education
Bachelor of Science - Business Administration And Management
Trinity Washington
Washington, DC05-2024
Skills
- Problem solving
- Effective communication
- Information security
- Filing
- Technical support
- Inbound and outbound calling
- Verbal and written communication
- Clerical support
- Multitasking and organization
- Appointment scheduling
- Data entry
- Customer service
- Office equipment proficiency
- Attention to detail
- Insurance verification
- Compliance with HIPAA
Timeline
Customer Service Representative worked 40 hours
Retail Business Services
08.2022 - 06.2024
Patient Service Coordinator worked 40 hours
Medstar Medical Group
12.2012 - 08.2022
Bachelor of Science - Business Administration And Management
Trinity Washington