Angel Jones
Hermitage,TN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Appointment Coordinator
Optum
01.2020 - Current
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
Customer Experience Analyst
Torch Dental
03.2017 - 12.2019
- Developed and implemented customer service policies and procedures.
- Triaged and resolved support requests via phone, email, live chat and remote web access.
- Served as a subject matter expert on company policies, products, and procedures when advising both internal stakeholders and external customers alike.
- Delivered personalized assistance to customers, fostering a sense of loyalty and trust in the company''s brand commitment.
Medical Receptionist
Sanitas
08.2012 - 12.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Whites Creek High School
Whites Creek, TN05.2012
Skills
- Strong Organization
- Client Relationship Building
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Virtual Assistance
- Appointment Scheduling
- Data entry expertise
Timeline
Appointment Coordinator
Optum
01.2020 - Current
Customer Experience Analyst
Torch Dental
03.2017 - 12.2019
Medical Receptionist
Sanitas
08.2012 - 12.2016
Whites Creek High School