Open To Work
Hi, I’m
Angel Jones
Senior Sales Specialist / Subject Matter Expert
Brockton,MA
Summary
Motivated individual with several years of experience in the banking field; who possess the ability to learn, adapt, and apply new techniques in a timely manner. A business-minded professional with a background in meeting monthly sales goals, with the know-how to remain calm and poised in pressure-driven situations.
Overview
14
years of professional experience
1
year of post-secondary education
Work History
Bank of AmericaQuincy
ACS Senior Sales Representative
07.2017 - 07.2025
Job overview
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed client relationships through effective communication and active listening skills.
- Presented tailored financial solutions that addressed client goals and challenges.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Educated clients on banking products and services to enhance understanding.
- Helped customers understand and use mobile applications and online banking.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Achieved or exceeded personal sales goals on consistent basis.
- Trained junior sales representatives on best practices and company policies.
Bank of AmericaQuincy
Subject Matter Expert
04.2020 - 01.2021
Job overview
- Mentored junior staff on industry standards and performance expectations.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified needs of customers promptly and efficiently.
Bank of AmericaQuincy
Preferred Sales Specialist
08.2016 - 07.2017
Job overview
- Assisted customers in selecting suitable credit card options based on individual needs.
- Educated clients about credit card features, benefits, and responsible usage practices.
- Processed credit card applications efficiently and ensured accurate documentation.
- Provided detailed information on fees, interest rates, payment methods, rewards programs and other related topics.
- Identified opportunities for cross-selling additional products or services.
Eos CcaNorwell
Collections Specialist
07.2011 - 08.2016
Job overview
- Managed communication with clients to collect outstanding debts effectively.
- Negotiated payment plans to facilitate debt recovery and client satisfaction.
- Utilized collection software to track accounts and document interactions accurately.
- Conducted skip tracing to locate debtors using various research methods.
- Maintained compliance with relevant laws and regulations in all collection activities.
- Processed incoming payments from customers according to established procedures.
Education
Bunker Hill Community CollegeCharlestown, MA
Course Certification from Business Management
12.2025 - 03.2026
Year Up Inc.Boston, MA
Investment Operations Certificate from Investment Operations
01.2009 - 01.2010
Skills
- Client relationship management
- Financial solutions presentation
- Sales training
- Customer service
- Negotiation techniques
- Product knowledge
- Compliance adherence
- Problem solving
- Effective communication
- Active listening
- Cross-selling strategies
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$4/hr - $40/hrTimeline
Bunker Hill Community College
Course Certification from Business Management
12.2025 - 03.2026
Subject Matter Expert
Bank of America
04.2020 - 01.2021
ACS Senior Sales Representative
Bank of America
07.2017 - 07.2025
Preferred Sales Specialist
Bank of America
08.2016 - 07.2017
Collections Specialist
Eos Cca
07.2011 - 08.2016
Year Up Inc.
Investment Operations Certificate from Investment Operations
01.2009 - 01.2010