Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Jones

Adairsville

Summary

Dedicated customer service representative with strong problem-solving and communication skills. Proven ability to enhance client satisfaction through effective solutions and relationship management.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Carnival Cruise Lines
Miami, FL
01.2025 - Current
  • Resolved customer inquiries efficiently through phone and email communications.
  • Assisted in onboarding new customers, facilitating a smooth transition to services.
  • Documented customer feedback to enhance service quality and improve satisfaction ratings.
  • Collaborated with team members to address complex issues and develop solutions.

Independent Contractor

N/A
Calhoun, GA
01.2022 - 01.2025
  • Developed project plans to streamline operations and enhance client engagement.
  • Executed comprehensive market research to identify trends and inform strategic decisions.
  • Collaborated with clients to clarify objectives and tailor solutions effectively.
  • Managed communication channels, ensuring timely updates and feedback loops with stakeholders.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.

Babysitter

N/A
Piedmont, AL
02.2008 - 01.2022
  • Supervised and ensured safety of children in diverse settings.
  • Developed engaging activities to promote physical and cognitive development.
  • Communicated effectively with parents regarding children's needs and progress.
  • Managed daily schedules, ensuring timely meals and rest periods.
  • Provided first aid and emergency response as needed, maintaining calmness under pressure.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Education

High School Diploma -

Continental Academy
Savannah, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Live chat support

Timeline

Customer Service Representative

Carnival Cruise Lines
01.2025 - Current

Independent Contractor

N/A
01.2022 - 01.2025

Babysitter

N/A
02.2008 - 01.2022

High School Diploma -

Continental Academy