Angel Ku
Rancho Santa Margarita,CA
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
14
14
years of professional experience
Work History
Branch Manager
West Capital Lending
Irvine, CA
08.2025 - Current
- Cultivated relationships with local businesses to drive referral partnerships and increase loan volume.
- Oversaw budget management, optimizing resource allocation and reducing operational costs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Senior Mortgage Loan Officer
Intercontinental Group
Irvine, CA
10.2021 - 04.2022
- Mentored junior loan officers on best practices for customer service and loan structuring techniques.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times for approvals.
- Conducted market analyses to identify lending trends and inform strategic decision-making for product offerings.
- Educated clients on various loan products available to them, ensuring they made informed decisions regarding their financing options.
Senior Mortgage Loan Officer
Mission Loans
Irvine, CA
01.2021 - 01.2021
- Facilitated client consultations to determine mortgage needs and financial capabilities.
- Analyzed credit reports to assess borrower qualifications and recommend appropriate loan products.
- Guided clients through the mortgage application process, ensuring compliance with regulations and guidelines.
- Developed strong relationships with real estate professionals to streamline loan origination processes.
- Collaborated with underwriting teams to resolve complex issues and expedite loan closings effectively.
Mortgage Intern
Network Capital Group
Irvine, CA
01.2019 - 01.2020
- Developed and maintained project schedules to ensure timely completion of deliverables.
- Collaborated with team members to streamline communication processes and enhance workflow efficiency.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed market trends to support strategic decision-making and identify growth opportunities.
Customer Service Representative
Loan Depot
Lake Forest, CA
11.2017 - 11.2018
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Educated clients on loan products, services, and application processes to ensure informed decisions.
- Streamlined customer service procedures to enhance workflow efficiency and reduce resolution times.
- Mentored junior representatives, providing guidance on best practices for customer interactions and issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Assistant Manager
JOLIE CLOTHING INC
Los Angeles
01.2014 - 01.2017
- Promoted to Sales Assistant Manager December 2016
- Oversee showroom floor
- Responsible for all logistical processing of customer orders, coordination with coworkers, buyers, labeling, warehouses, and shipments.
- Making outbound phone calls in a response to any inquiries, questions, or other follow up
- Creating a consistent relationships with new/current vendors
Assistant Production Coordinator
FOREVER 21
Los Angeles
01.2014 - 01.2014
- Relaying correspondence to and from vendors, tracking current and new orders, and maintaining development data
- Follow-up with vendors to ensure that development and production samples are executed correctly and timely
- Coordinate with designers, buyers, and technical designers to ensure all production requirements such as colors, trim, fabric quality, and fit are met
Designers Assistant
AMERICAN AGE
Los Angeles
01.2012 - 01.2014
- Responsibilities include following up with production, buyers, PO’s updating style book, and customers
- Working closely with factories and fabric agents
- Creating mood, shape, and trend boards
Education
No Degree -
Saddleback College
Mission Viejo, CA03-2028
High School Diploma - undefined
Savanna High School
Anaheim, CA06-2009
Skills
- Computer Efficient: PC, MAC, Microsoft Word, Excel, PowerPoint, POS system, Photoshop, Quick Book, UPS
- Branch operations management
- Advanced multitasking
- Proactive problem-solving
- Sales/Retail/Wholesale: Bilingual (Korean), 15 Sales Experience
BUSINESS SKILLS
- Planning
- Schedule meeting with buyer’s daily and prepare line sheets including style, price, and delivery.
- Precision planning for on-demand shipments and drop shipments
- Communicate to all levels of staff including management on any urgent or high priority requests
- Managing Production Process
- Instituting strict follow-up procedures to ensure plans are followed accurately.
- Ensure best use of staffing to assure appropriate work is distributed properly.
- Being responsible with all orders, to meet requested time frames and quality expectations
- Organization
- Maintain calendar of critical production deadlines and follow up with production coordinator to ensure timely production
- Receive orders through e-mail and communicate with various vendors/contractors to schedule meetings and business like T.J Maxx, Francesca’s, and Forever 21
- Performing data entry into a computer system, like QuickBooks, Microsoft Words, Excel, PowerPoint
- Identifying and/or issues for resolution
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Branch Manager
West Capital Lending
08.2025 - Current
Senior Mortgage Loan Officer
Intercontinental Group
10.2021 - 04.2022
Senior Mortgage Loan Officer
Mission Loans
01.2021 - 01.2021
Mortgage Intern
Network Capital Group
01.2019 - 01.2020
Customer Service Representative
Loan Depot
11.2017 - 11.2018
Sales Assistant Manager
JOLIE CLOTHING INC
01.2014 - 01.2017
Assistant Production Coordinator
FOREVER 21
01.2014 - 01.2014
Designers Assistant
AMERICAN AGE
01.2012 - 01.2014
High School Diploma - undefined
Savanna High School
No Degree -
Saddleback College