Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Angel Laboy

WESLEY CHAPEL,Florida

Summary

I am here to always provide great service and build our team upwards no matter how tough things can get. I am looking forward to becoming a cybersecurity analyst, as a title like this is very crucial and important in today's world. Motivated to protect computer operating systems, networks, and data from cyber-attacks. This field is always evolving and it's exciting how professionals put their hands to the test against anything.

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

Self Employed Services
Wesley Chapel, Florida
05.2021 - Current
  • Greeted customers and provided friendly customer service.
  • Help with IT-related positions, such as Laptops, apps, and many devices.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Provided information on company policies, warranties, guarantees, financing options, and related matters.
  • Resolved customer complaints professionally.

Cashier

Chic-Fil-A
Wesley Chapel, Florida
05.2022 - Current
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Discounted purchases by scanning and redeeming coupons.

Landscaping Assistant

Espanas Land Care LLC
Zephyrhills, Florida
06.2024 - Current
  • Collected trash from job sites on a regular basis to maintain cleanliness.
  • Operated a variety of landscaping equipment including mowers, edgers, trimmers, blowers and hedge clippers.

Education

Certificate CyberSecurity of Completion BootCamp - CyberSecurity

University of South Florida
Tampa, FL
12-2024

Bachelor of Science - Computer Science And Programming

Interamerican University of Puerto Rico
Aguadilla P.R.
06-2023

Bachelor of Science - Computer And Information Systems Security

University of Puerto Rico
San Juan, PR
07-2018

Skills

  • Performance monitoring
  • Customer service excellence
  • Bilingual
  • Register operations
  • Team Building and Leadership
  • Coordinating Service Initiatives
  • Customer-focused
  • Training and mentoring
  • MultiTasking

Languages

Spanish
Professional

Certification

  • Degree Certification
  • Honor: Summa Cum Laude

Timeline

Landscaping Assistant

Espanas Land Care LLC
06.2024 - Current

Cashier

Chic-Fil-A
05.2022 - Current

Customer Service Coordinator

Self Employed Services
05.2021 - Current

Certificate CyberSecurity of Completion BootCamp - CyberSecurity

University of South Florida

Bachelor of Science - Computer Science And Programming

Interamerican University of Puerto Rico

Bachelor of Science - Computer And Information Systems Security

University of Puerto Rico
Angel Laboy