Angel Laboy
WESLEY CHAPEL,Florida
Summary
I am here to always provide great service and build our team upwards no matter how tough things can get. I am looking forward to becoming a cybersecurity analyst, as a title like this is very crucial and important in today's world. Motivated to protect computer operating systems, networks, and data from cyber-attacks. This field is always evolving and it's exciting how professionals put their hands to the test against anything.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Self Employed Services
Wesley Chapel, Florida
05.2021 - Current
- Greeted customers and provided friendly customer service.
- Help with IT-related positions, such as Laptops, apps, and many devices.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided information on company policies, warranties, guarantees, financing options, and related matters.
- Resolved customer complaints professionally.
Cashier
Chic-Fil-A
Wesley Chapel, Florida
05.2022 - Current
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Discounted purchases by scanning and redeeming coupons.
Landscaping Assistant
Espanas Land Care LLC
Zephyrhills, Florida
06.2024 - Current
- Collected trash from job sites on a regular basis to maintain cleanliness.
- Operated a variety of landscaping equipment including mowers, edgers, trimmers, blowers and hedge clippers.
Education
Certificate CyberSecurity of Completion BootCamp - CyberSecurity
University of South Florida
Tampa, FL12-2024
Bachelor of Science - Computer Science And Programming
Interamerican University of Puerto Rico
Aguadilla P.R.06-2023
Bachelor of Science - Computer And Information Systems Security
University of Puerto Rico
San Juan, PR07-2018
Skills
- Performance monitoring
- Customer service excellence
- Bilingual
- Register operations
- Team Building and Leadership
- Coordinating Service Initiatives
- Customer-focused
- Training and mentoring
- MultiTasking
Languages
Spanish
Professional
Certification
- Degree Certification
- Honor: Summa Cum Laude
Timeline
Landscaping Assistant
Espanas Land Care LLC
06.2024 - Current
Cashier
Chic-Fil-A
05.2022 - Current
Customer Service Coordinator
Self Employed Services
05.2021 - Current
Certificate CyberSecurity of Completion BootCamp - CyberSecurity
University of South Florida
Bachelor of Science - Computer Science And Programming
Interamerican University of Puerto Rico
Bachelor of Science - Computer And Information Systems Security
University of Puerto Rico