Angel Lambert
Hope,AR
Summary
Driven professional with a track record of enhancing customer experiences at Hampton Inn By Hilton through exceptional service and problem-solving skills. Excelled in fast-paced environments, demonstrating proficiency in Microsoft Office and guest services. Known for outstanding time management and mentoring abilities, consistently achieving positive outcomes and maintaining high productivity levels.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
Hope, AR
02.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Insurance Agent
Aflac
Malvern, AR
09.2019 - 10.2020
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Production Worker
Firestone Building Products
Prescott, AR
02.2015 - 07.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
Business Administration -
University of Arkansas Hope Texarkana
Hope, ARCertificate Of Proficiency General Business - Business Administration
University of Arkansas Hope Texarkana
Hope, AR05.2024
High School Diploma -
Blevins High School
Blevins, AR05.2010
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Listening Skills
- Microsoft Office
- Training and mentoring
Timeline
Front Desk Agent
Hampton Inn By Hilton
02.2022 - Current
Insurance Agent
Aflac
09.2019 - 10.2020
Production Worker
Firestone Building Products
02.2015 - 07.2019
Business Administration -
University of Arkansas Hope Texarkana
Certificate Of Proficiency General Business - Business Administration
University of Arkansas Hope Texarkana
High School Diploma -
Blevins High School