Angel Leal
Covert Auto Group
Pflugerville,TX
2
Languages
1
Certification
11
years of professional experience
Results driven sales, customer relationship, and training professional with experience in consultative sales, business development, employee development, and customer retention. Recognized for building trust, resolving customer challenges, and consistently exceeding performance goals in fast-paced environments.
Work History
Sales Consultant
3 Years 9 Months- Resolved customer concerns by coordinating with multiple departments to deliver timely and effective solutions.
- Adapted to each customer's needs by identifying priorities and recommending solutions that fit their goals and budget.
- Trained and coached new sales representatives through job shadowing, product education, live customer interaction, and ongoing feedback.
- Generated repeat and referral business through long term client relationships and exceptional customer service.
- Managed the complete customer experience from first contact through post sale follow up.
- Delivered personalized product demonstrations and consultations based on each customer's needs, preferences, and budget.
- Partnered with finance, management, and service teams to guide customers through trade values, financing, documentation, delivery, and post sales needs.
- Used VinSolutions and GM GlobalConnect to manage leads, customer records, follow up activity, and manufacturer resources.
Operations Manager & Driver Trainer
7 Years 1 Month- Analyzed performance metrics, identifying trends to drive continuous improvement initiatives.
- Trained and onboarded new drivers through ride along instructions, route coaching, safety procedures, and performance feedback.
- Managed Daily route completion and coordinated drivers to ensure assigned deliveries were completed on time.
- Verified driver readiness and DOT compliance including required documentation and medical card.
- Resolved route, staffing, and delivery issues in real time while keeping daily operations moving.
- Conducted ride along training and coaching for new drivers, preparing them for independent route management
Education
High School Diploma
Skills
CRM proficiency
Customer Relationship Management
Business Development
Remote Transactions
Customer Retention & Customer Experience
Product Demonstrations
Sight Unseen Transactions
Account Management
Employee Training
Digital Customer Communication
Cross Functional Collaboration
Problem Solving
Accomplishments
- Top 5 Front End Gross Profit Performer among 60 Sales Consultants in 2025
- Recognized as Salesperson of the Month after achieving a personal best of 19 vehicle sales.
Certification
- GM Product Specialist Certification
- GM Master Sales Consultant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Consultant
Covert Auto Group
11.2022 - CurrentRead More
Operations Manager & Driver Trainer
Fedex Ground
10.2015 - 11.2022Read More
Hendrickson High School
High School Diploma
Read More