Angel Lester
Loganville,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Tech position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Manager
Wingstop
Loganville, GA
11.2024 - Current
- Implemented inventory management procedures, reducing waste and improving stock accuracy.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised daily operations to ensure adherence to company standards and customer satisfaction.
Manager
Sonics Drive In
Savannah, GA
10.2023 - 11.2024
- Supervised daily operations to ensure adherence to company standards and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Personal Caregiver
Help at Home Senior Care
Savannah, GA
05.2021 - 10.2023
- Assisted clients with daily living activities, enhancing comfort and independence.
- Administered medications and monitored health conditions, ensuring safety and compliance.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual needs.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Personal Care Assistant
Summer Breeze Senior Living
Savannah, GA
02.2018 - 09.2021
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored and documented changes in residents' health status and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care.
Education
High School Diploma -
Groves High School
Savannah, GA05-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Shift scheduling
- Conflict resolution
- Positive attitude
Timeline
Manager
Wingstop
11.2024 - Current
Manager
Sonics Drive In
10.2023 - 11.2024
Personal Caregiver
Help at Home Senior Care
05.2021 - 10.2023
Personal Care Assistant
Summer Breeze Senior Living
02.2018 - 09.2021
High School Diploma -
Groves High School