Angel Lindsey
Adrian,MI
Summary
Dynamic manager with a proven track record at Jenell Corporation, excelling in team leadership and customer service. Recognized for fostering strong relationships with customers and staff, driving satisfaction and loyalty while understanding the challenges and changes in everyday personal lives.
Overview
5
5
years of professional experience
Work History
Manager
Jenell Corporation
Adrian, MI
10.2020 - Current
- Assisted in daily operations, learning key processes and procedures.
- Engaged in training sessions to develop operational skills and knowledge.
- Maintained cleanliness and organization of work areas to support productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Madison High School
Adrian, MI06.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Conflict resolution
- Active listening
- Employee coaching and mentoring
- Customer relationship management
- Team development
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Attention to detail
- Positive attitude
- Problem resolution
- Good judgment
- Professional and courteous
- Problem-solving aptitude
Timeline
Manager
Jenell Corporation
10.2020 - Current
High School Diploma -
Madison High School