Angel Mapp
Houston,Texas
Summary
From guest relations to inventory management at Starbucks, I learned how to identify business needs and solve problems while cultivating positive customer experiences. I transferred those skills to Postino Wine Cafe leading me to assist in multiple restaurant openings, and developing a strong customer base. After taking a step to North Italia — a larger restaurant chain, I was able to refine my multitasking abilities and implement greater hospitality skills on a larger scale.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
North Italia Restaurant
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Trained new hires, providing guidance on restaurant standards and best practices.
Server/ Bartender
Postino Wine Cafe
08.2021 - 02.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant Manager
Starbucks
01.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
High School Diploma -
Conway High School
Conway, AR05.2016
Skills
Providing Hospitality
First Aid Training
Problem-solving abilities
Critical thinking skills
Communication skills
Certification
- CPR/AED Certification
Timeline
Server
North Italia Restaurant
02.2024 - Current
Server/ Bartender
Postino Wine Cafe
08.2021 - 02.2024
Assistant Manager
Starbucks
01.2019 - 08.2021
High School Diploma -
Conway High School