Angel Marbley
Warrensville Heights,OH
Summary
Dedicated and compassionate professional with a strong background in customer service and team collaboration from a Front-of-House role, now seeking to transition to a daycare setting. Skilled in communication, problem-solving, and managing high-energy environments with a focus on providing exceptional care and support. Proven ability to engage with diverse groups, handle multiple tasks simultaneously, and create a positive, welcoming atmosphere. Passionate about fostering children’s development in a safe and nurturing environment.
Overview
6
6
years of professional experience
Work History
FOH Team Member
Caterology
Bedford Heights, OH
11.2022 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted patrons with food pickups.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Supported the onboarding process by familiarizing new employees with company standards.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
BOH Team Member
MGM Northfield Park
Northfield, OH
09.2019 - 03.2020
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Prepared food and drinks while following safe food handling procedures.
- Unloaded and stocked kitchen supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Lead Server
American House
Macedonia, OH
10.2018 - 04.2019
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Assigned specific tasks to staff members regularly.
Education
High School Diploma - General Studies
Maple Heights High School
Maple Heights, OH05.2018
Skills
- Food safety compliance
- Customer service
- Team collaboration
- Staff training
- Organizational skills
- Effective communication
- Problem resolution
- Multitasking skills
- Cleanliness
- Greeting guests
- Active listening
- Teamwork and collaboration
- Problem-solving abilities
- Self motivation
- Time management
- Friendly, positive attitude
- Attention to detail
- Dependable and responsible
- Calm under pressure
- Verbal communication
Timeline
FOH Team Member
Caterology
11.2022 - Current
BOH Team Member
MGM Northfield Park
09.2019 - 03.2020
Lead Server
American House
10.2018 - 04.2019
High School Diploma - General Studies
Maple Heights High School