Nyla Brown
Charlotte,NC
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
FOH Team Member
Chic-Fil-A
Charlotte, NC
11.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with food preparation and maintained kitchen cleanliness standards.
- Operated point-of-sale system to process customer orders efficiently.
Manager
McDonald's
Charlotte
03.2025 - 09.2025
- Managed daily operations to ensure efficient service and customer satisfaction.
- Trained and supervised team members on food safety and quality standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enforced health and safety regulations to maintain a clean work environment.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Shift Leader
Auntie Anne's Pretzels
Charlotte, NC
06.2023 - 01.2025
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored new team members on store procedures.
- Managed inventory levels and organized stock on shelves efficiently.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Housekeeper
Comfort Inn & Suites
Harrisburg
06.2023 - 12.2023
- Cleaned guest rooms and common areas to maintain high standards of cleanliness.
- Managed laundry services, ensuring efficient processing of linens and towels.
- Organized cleaning supplies and maintained inventory for operational efficiency.
BOH Team Member
Chic-Fil-A
Harrisburg, Pennsylvania
04.2023 - 12.2023
- Prepared food items following strict safety and quality standards.
- Operated kitchen equipment efficiently and safely during peak hours.
- Assisted team members in maintaining cleanliness and organization of workspace.
- Collaborated with front-of-house staff to ensure smooth service flow.
- Trained new team members on proper food handling techniques and procedures.
Shift Leader
Sam’s Club
Harrisburg, Pennsylvania
06.2022 - 04.2023
- Supervised daily operations and ensured compliance with safety standards.
- Implemented customer service strategies to enhance shopper experience.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Assisted in training new employees on shift operations.
- Trained and mentored new team members on store procedures.
- Managed inventory levels and organized stock on shelves efficiently.
Cashier
McDonald’s
Harrisburg, Pennsylvania
11.2020 - 11.2022
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized workstations to ensure a welcoming environment.
- Assisted customers with menu selections and answered questions about products.
- Prepared food items following safety and quality standards consistently.
Education
Healthcare Management
Penn Foster
Scranton, PA 06.2025 - 12.2025
Skills
- Customer service
- Team building
- Employee training
- Food safety compliance
- Problem resolution
- Time management
- Communication skills
- Order taking
- Training and mentoring
- Guest relations
- Money handling
- Attention to detail
- Multitasking Abilities
Timeline
FOH Team Member
Chic-Fil-A
11.2025 - Current
Healthcare Management
Penn Foster
06.2025 - 12.2025
Manager
McDonald's
03.2025 - 09.2025
Shift Leader
Auntie Anne's Pretzels
06.2023 - 01.2025
Housekeeper
Comfort Inn & Suites
06.2023 - 12.2023
BOH Team Member
Chic-Fil-A
04.2023 - 12.2023
Shift Leader
Sam’s Club
06.2022 - 04.2023
Cashier
McDonald’s
11.2020 - 11.2022