Angel Marshall
New Albany,IN
Summary
Results-driven Customer Service Manager with proven expertise in quality assurance, conflict resolution, and team collaboration. Committed to enhancing customer satisfaction and operational excellence through effective supervision and training development.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Cornerstone Building Brands
Sellersburg, Indiana
12.2025 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with sales and operations teams to resolve customer issues effectively through quality management including but not limited to claims, credits and returns.
- Developed training materials for ongoing employee development in customer service skills such as quality approval checklists and quick reference sheets.
- Created a productive work environment by keeping an open line of communication, addressing team concerns, delegating work responsibilities, and ensuring accountability for performance outcomes.
- Assisted in recruitment processes, including scheduling interviews and screening candidates.
Customer Service Supervisor
Metal Sales Manufacturing Corporation
Sellersburg, Indiana
06.2023 - 12.2025
- Monitored team performance and provided constructive feedback regularly.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Customer Service Representative Team Lead
Metal Sales Manufacturing Corporation
Sellersburg, Indiana
10.2022 - 06.2023
- Trained new employees on company policies and customer service procedures.
- Maintained up-to-date knowledge about products and services offered by the company.
- Researched and prepared reports required by management
Customer Service Representative
Metal Sales Manufacturing Corporation
Sellersburg, Indiana
04.2022 - 10.2022
- Assisted customers with product inquiries and order processing.
- Collaborated with sales team to ensure accurate order fulfillment.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Assistant
Metal Sales Manufacturing Corporation
Sellersburg, Indiana
08.2021 - 04.2022
- Processed incoming data entries with high attention to detail and accuracy.
- Scanned documents into appropriate databases for storage purposes.
- Managed multi-line phone system, directing calls to appropriate departments.
Direct Support Professional Supervisor
Rescare Home Healthcare
Jeffersonville, Indiana
08.2017 - 11.2020
- Supervised and evaluated the performance of direct support staff members.
- Supervised daily activities for individuals with developmental disabilities.
- Maintained accurate documentation of client care and incidents.
Education
High School Diploma -
New Albany High School
New Albany06-2015
Skills
- Customer relationship management
- Effective communication
- Team collaboration
- Supervision and leadership
- Quality assurance
- Process improvement
- Attention to detail
- Rapid response
- Adaptability to change
- Microsoft Excel
- Microsoft Office
- Microsoft Teams
- Conflict resolution
Timeline
Customer Service Manager
Cornerstone Building Brands
12.2025 - Current
Customer Service Supervisor
Metal Sales Manufacturing Corporation
06.2023 - 12.2025
Customer Service Representative Team Lead
Metal Sales Manufacturing Corporation
10.2022 - 06.2023
Customer Service Representative
Metal Sales Manufacturing Corporation
04.2022 - 10.2022
Customer Service Assistant
Metal Sales Manufacturing Corporation
08.2021 - 04.2022
Direct Support Professional Supervisor
Rescare Home Healthcare
08.2017 - 11.2020
High School Diploma -
New Albany High School