Angel Martinez-Carrero
Lakeland,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Results CX
Lakeland
05.2022 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Credit Specialist
GC Services Verizon
01.2018 - 01.2022
- Identified valuable solutions for customers with credit problems.
- Identified process improvement opportunities within the department to increase efficiency and reduce costs.
- Frequently reviewed and checked credit limit appropriateness for customers.
- Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.
- Processed requests for changes in terms or conditions of existing lines of credit.
- Maintained a database of customer information including names, addresses, contact information, account numbers.
- Reviewed credit applications to assess credit worthiness of potential customers.
- Investigated customer complaints regarding billing errors or other discrepancies.
Education
Diploma -
Lakeland Senior Highschool
Polk State College
Skills
- Operating Systems : workhub, acss, cisco, microsoft, peopsoft, word proccessing
- Account Management
- Network Support
- Communication Skills
- Cash Handling
- Customer Service
- Sales
- Live Chat
Personal Information
Work Permit: Authorized to work in the US for any employer.
Languages
- Spanish
- English
Timeline
Customer Service Representative
Results CX
05.2022 - 12.2023
Credit Specialist
GC Services Verizon
01.2018 - 01.2022
Diploma -
Lakeland Senior Highschool
Polk State College