Angel Mateo
Los Angeles,CA
Summary
Hard-working, reliable professional with experience working in the hospitality industry, across restaurants and bars throughout Los Angeles County. Experienced working in high-volume environments, efficiently leading teams and service staff, monitoring food safety, and ensuring customers are content with services provided. Interested in transitioning into a more sales-driven role within the food and beverage field.
Overview
9
9
years of professional experience
Work History
Expo/Bartender
The Farmhouse Thai cuisines
Los Angeles, CA
02.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
The district by GS
Los Angeles, CA, CA
08.2023 - 12.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies
- Managed cash drawer at the end of each shift ensuring accuracy of funds received
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
The Venue
Los Angeles, CA, CA
12.2022 - 06.2023
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
Server
The Doughroom
Los Angeles, CA
08.2018 - 03.2021
- Handled high volume of customers - from welcoming customers into restaurant through completion of meal
- Delivering friendly and efficient service to all clientele
- Maintaining menu knowledge and ensuring daily specials were communicating to each table upon seating
Server
Panini Kabob Grill
Los Angeles, CA
06.2015 - 04.2018
- Handling payments for all customers and
- Cleaned all work areas, equipment, utensils, dishes, and silverware and ensure they are stored appropriately in accordance to state law, passing every annual health inspection
Skills
- Maintaining Glassware Stock
- Safe Serving Knowledge
- Suggestive Selling
- Outstanding Customer Service
- Anticipating Guest Needs
- Cleaning and Sanitizing
- Cocktail Service
- Monitoring Alcohol Consumption
- Responsible Serving
Timeline
Expo/Bartender
The Farmhouse Thai cuisines
02.2024 - Current
Bartender
The district by GS
08.2023 - 12.2023
Bartender
The Venue
12.2022 - 06.2023
Server
The Doughroom
08.2018 - 03.2021
Server
Panini Kabob Grill
06.2015 - 04.2018