Hi, I’m
ANGEL McLAREN
Fairburn,GA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My first passion is people; children in particular. It is my desire to have an impact and be a part of an organization that aligns with my morals and values. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I produce results that exceed expectations. I am well versed in consumer and customer relations with over 20 years of customer service experience, overall. I am organized and extremely detail oriented. I thrive on processes and enjoy performing day to day tasks.
Overview
18
years of professional experience
Work History
McLAREN & CO. CUSTOM DESIGNS, LLC, Fairburn, GA
Owner/Lead Designer
01.2015 - 07.2023
Job overview
- Responsible for every aspect of the business from marketing to bookkeeping and sales
- Maintain relationships with various vendors, contractors, and retailers
- Budget and project tracking using Excel daily
- Worked with customers to present mockups and collect information for adjustments.
- Created corporate brands by designing cohesive looks between logos and letterheads.
- Developed creative concepts and strategies to enhance the brand identity of clients.
- Collaborated with cross-functional teams to ensure that design meets business objectives.
- Mentored junior designers in best practices for user experience and interface design.
- Managed multiple projects from concept through completion within tight deadlines.
- Lead brainstorming sessions to generate innovative ideas for projects.
- Reviewed work of team members to ensure quality standards are met.
- Provided feedback on usability and effectiveness of designs.
IKEA, Atlanta, GA
Interior Design Co-Worker/Lead Designer
02.2022 - 03.2023
Job overview
- Maintain room sets/vignettes daily
- Sales steer by refreshing/redesigning spaces to showcase new and underused items
- Work with fellow co-workers across departments to effectively design sets that will produce maximum sales
- Focus on customer satisfaction when engaging in the showroom/marketplace
- Design team lead
- Trained each new designer that was brought onto the team
- Placed on advanced performance track by company leadership
GOLDEN ELITE, Laurel, MD
In-house Designer
10.2018 - 05.2019
Job overview
- Create floorplans and designs for kitchens and baths for clients
- Coordinate the sale and acquisition of materials
- Coordinate the hiring of contractors
- Created and designed marketing materials such as flyers, brochures, posters and web banners.
- Produced high-quality visuals that effectively communicated complex ideas.
- Developed innovative concepts for print projects while adhering to brand standards.
- Managed workflow and deadlines to ensure timely delivery of projects to clients.
- Maintained accurate records of all design work in company database.
NORTH AMERICAN DIVISION, Silver Spring, MD
Recording Secretary/Systems Administrator
10.2014 - 07.2018
Job overview
- Maintained the files of over ten standing boards and committees in Word and Excel
- Recorded (took dictation) the minutes of board meetings and produced the legal documents for historical data and referencing for each board and committee
- Produced and managed the master Agendas for each board and committee
- Trained and directed users on correct use of software and hardware within systems.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Provided appropriate permissions to users for accessing files and databases.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Implement policies, procedures and best practices to safeguard and protect data, reports and access.
- Created online documentation to help employees resolve day-to-day issues.
- Determined feasibility, functionality and potential benefits of proposed systems.
- Monitored systems performance to identify potential issues and provided solutions as needed.
ADVENTIST RISK MANAGEMENT, Silver Spring, MD
Client Services Representative
01.2012 - 10.2014
Job overview
- Produced verification documents for insurance certification
- Assessed members needs and responded to inquiries in a timely manner.
- Developed relationships with members through proactive communication and follow-up.
- Maintained accurate member records in the database system.
UNIVERSITY OF PHOENIX/APOLLO GROUP, Tempe, AZ
Senior Enrollment Advisor
06.2008 - 12.2011
Job overview
- Educate and retain students on a regular basis, based on trainings attended offered by the university
- Recognized for leading the team nationally in referrals and retention
- Assessed student eligibility and prepared documentation for enrollment applications.
- Provided guidance to students on the application process, including admissions requirements and deadlines.
- Collaborated with internal departments to ensure accurate processing of applications.
- Processed admission decisions in a timely manner according to established guidelines.
- Served as main point of contact for accepted students throughout the enrollment process.
- Maintained detailed records of all communication with applicants and enrolled students.
- Generated reports summarizing applicant information and admissions trends.
- Resolved customer service inquiries relating to admission status or application materials.
- Provided technical support for online systems used during the application process.
- Helped students develop achievable educational career plans and assisted with creating class schedules.
CENTRAL STATES CONFERENCE, Kansas City, KS
Administrative Assistant
11.2007 - 01.2009
Job overview
- Provided administrative support to the executive team
- Conducted accounting audits
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Coordinated events, meetings and conferences for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Composed correspondence, reports and meeting notes.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
WEST TELECOMMUNICATIONS, Huntsville, AL
Lead PCP
08.2005 - 10.2007
Job overview
- Processed medical claims
- Assist patients with their policy
- Lead PCP, responsible for answering peer questions and one on one mentoring
- Communicate with physicians and medical groups to ensure patient satisfaction
Education
University of Phoenix
BS from PSYCHOLOGY
University of Phoenix
MASTER of MANAGEMENT
Skills
- 90 wpm
- Novus Agenda Solutions
- Laserfiche
- Microsoft Office Suite
- Project Coordination
- Project Management
- Teamwork Skills
- Collaboration Skills
- Project Presentations
- Vendor Relationships
- Analytical Skills
- Leadership Skills
References
Quantrilla Ard, PhD – 301-661-8440
G. Alexander Bryant - President, North American Division, Columbia, MD 443-391-7200, Galexanderbryant@nadadventist.org
Natasha Broussard - United States Air Force, 301-613-5092
Eunice Wheeler - Professor/Corporate Program Director, Drake Sate, Huntsville, AL 909-528-6904
Timeline
Interior Design Co-Worker/Lead Designer
IKEA
02.2022 - 03.2023
In-house Designer
GOLDEN ELITE
10.2018 - 05.2019
Owner/Lead Designer
McLAREN & CO. CUSTOM DESIGNS, LLC
01.2015 - 07.2023
Recording Secretary/Systems Administrator
NORTH AMERICAN DIVISION
10.2014 - 07.2018
Client Services Representative
ADVENTIST RISK MANAGEMENT
01.2012 - 10.2014
Senior Enrollment Advisor
UNIVERSITY OF PHOENIX/APOLLO GROUP
06.2008 - 12.2011
Administrative Assistant
CENTRAL STATES CONFERENCE
11.2007 - 01.2009
Lead PCP
WEST TELECOMMUNICATIONS
08.2005 - 10.2007
University of Phoenix
BS from PSYCHOLOGY
University of Phoenix
MASTER of MANAGEMENT
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