Hermika Profit
Summary
Experienced professional with strong technical and communication skills seeking a position in an organization. Passionate about assisting others and eager to utilize my skills and experience to their fullest potential.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CEO and Founder
J.W.Y.N Custom Designs, LLC
10.2021 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
- Developed new crafting techniques for improved product quality and reduced production time.
- Managed inventory effectively, reducing waste and minimizing costs associated with excess materials or expired supplies.
- Enhanced customer satisfaction by consistently delivering high-quality crafted products.
- Adapted quickly to changing client needs while maintaining a strong focus on delivering exceptional craftsmanship across all projects undertaken.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Caregiver, Special Needs
Stay At Home Mom
02.2016 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Academic Tutor at Dogan Elementary School
Houston Independent School District (H.I.S.D)
01.2014 - 02.2016
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Maintained accurate records of student progress, using data-driven decision-making to inform future instructional planning.
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Evaluated student understanding through formative assessments, adjusting instructional strategies accordingly for optimal results.
- Provided support for struggling students through one-on-one mentoring and small group instruction sessions.
Customer Service Rep/Cashier
Wal-Mart
02.2006 - 10.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assoicate/Night Shift Manager
Quizno's Classic Subs
06.2003 - 04.2006
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Served food and beverages promptly with focused attention to customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
Education
No Degree - BS in Psychology
Letourneau University
Longview, TX01.2017
No Degree -
Grand Canyon University
Phoenix, AZ01.2014
High School Diploma -
Pearland High School
Pearland, TX01.2004
Skills
- Customer Service
- 10-Key
- Microsoft Suite
- Sales
- Typing (55 wpm)
- Training
- Customer relations
- Team leadership
- Filing
- Rapport building
- Bookkeeping
- Data entry
- Fast learner
- Effective decision making
- Activity-based learning
- Entrepreneurial and innovative
- Respectful and compassionate
- Special needs patient care
Certification
- Cornell University, Certificate in Women's Entrepreneurship, 07/2022
- REALL Women 2 Women Mentoring Ministry, 10/2024
- Notary Public, Notary ID#135204598, 12/16/2004, 12/16/2028
Timeline
CEO and Founder
J.W.Y.N Custom Designs, LLC
10.2021 - Current
Caregiver, Special Needs
Stay At Home Mom
02.2016 - Current
Academic Tutor at Dogan Elementary School
Houston Independent School District (H.I.S.D)
01.2014 - 02.2016
Customer Service Rep/Cashier
Wal-Mart
02.2006 - 10.2013
Assoicate/Night Shift Manager
Quizno's Classic Subs
06.2003 - 04.2006
No Degree - BS in Psychology
Letourneau University
No Degree -
Grand Canyon University
High School Diploma -
Pearland High School
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