Angel Melendez
Orlando
Summary
My Name is Angel, I am an open minded individual that is willing to learn new skills, Quick learner, visual learner. I am not afraid to ask questions when unsure of a task. Also not afraid to step up and take control of a situation and become a leader. Looking for new opportunities to grow in a company is my goal Reference - Jerome Lewis (407)-271-0340
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Vehicle Operator
Aaa the auto club group
Kissimmee, FL
11.2025 - Current
- Provide punctual roadside assistance including, tire changes, jump starts, fuel deliveries and lock outs. Assisting motorists, focusing on safety and customer service.
Assistant Service Manager
Seminole Toyota
Sanford, FL
01.2024 - 11.2025
- Provide Service on Vehicle needs
- Appointment scheduling
- Distribution of work load to technicians
- Handling Guest complaints
- Exceeding Guest expectations
- Billing and documenting repairs performed
- Handle legal confidential documents with guest information
- Estimating repair costs
- Maintaining communication with guests during vehicle services
- Train new employees for customer service and computer skills
Service Consultant
Lexus of Orlando
Orlando, FL
09.2018 - 01.2024
- Provide Service on Vehicle needs
- Appointment scheduling
- Handling Guest complaints
- Exceeding Guest expectations
- Billing and documenting repairs performed
- Handle legal confidential documents with guest information
- Estimating repair costs
- Maintaining communication with guests during vehicle services
- Train new employees for customer service and computer skills
Sales Associate
PacSun
Orlando, FL
10.2017 - 08.2018
Education
High school diploma - undefined
Cypress Creek High School
05.2018
Skills
- Tire service
- Problem solving
- Math
- Organizational skills
- English
- Spanish
- Retail sales
- Service scheduling
- Productivity software
- Management
- Repair estimation
- Computer skills
- Consultative selling
- Business development
- Client interaction via phone calls
- Writing skills
- Computer operation
- Service writing
- Complaint handling
- Payment processing
- Phone etiquette
- Communication skills
- Driving
- Clean workspace maintenance
- Leadership
- Team motivation (leadership skill)
- Microsoft Powerpoint
- Microsoft Outlook
- Team management
- Microsoft Office
- Initiative
- Windows
- Cash register
- Upselling
- Maintaining an organized workspace
- Reynolds & Reynolds software
- Customer service
- Sales
- Mechanical knowledge
- Team development
- Cash handling
- CDK
- Desktop applications
- Dealership experience
- Computer literacy
- Auto service management
- Basic math
Certification
Driver's License
Languages
Spanish - Fluent
English - Fluent
Timeline
Service Vehicle Operator
Aaa the auto club group
11.2025 - Current
Assistant Service Manager
Seminole Toyota
01.2024 - 11.2025
Service Consultant
Lexus of Orlando
09.2018 - 01.2024
Sales Associate
PacSun
10.2017 - 08.2018
High school diploma - undefined
Cypress Creek High School