Angel J. Melendez-Pena
Winter Garden,FL
Summary
Dedicated individual with demonstrated strengths in interpersonal relations, communication, and collaboration, striving for positive attitude and consistent professionalism in the workplace. Reliable and punctual with capability of handling the fast-paced work environment and adept at addressing guests' needs and going the extra mile to provide exceptional service. Methodical and organized with proven multitasking abilities.
Overview
4
4
years of professional experience
Work History
Rooms Controller
Loews Portofino Bay
02.2024 - Current
- Adhered to established service standards and guidelines, ensuring a consistent and positive guest experience across all interactions with the hotel.
- Established strong relationships with guests through attentive service and proactive problem-solving efforts, leading to repeat business and referrals.
- Enhanced guest satisfaction by efficiently allocating rooms and managing reservation requests.
- Registered guests and relayed pertinent information about available amenities and events taking place at facility.
- Maintained up-to-date knowledge of hotel policies, procedures, and promotions for seamless service delivery.
Front Office Agent
Loews Portofino Bay
05.2022 - 02.2024
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Laboratory Assistant
Cord For Life, Inc.
05.2021 - 08.2021
- Received cord blood units and prepared them for processing
- Assisted laboratory staff with creation of biomedical product
- Supported laboratory staff by running tests on the cord blood samples
Intern
Synapse Neurology
01.2021 - 05.2021
- Aided front desk staff with the checking in/out of patients
- Coordinated patient charts for better clinic flow
- Completed authorizations for medications for the patients
- Assisted patients with questions regarding their care/treatment plan.
Spanish Medical Interpreter
Shepherd’s Hope, inc.
01.2020 - 03.2020
- Assisted Staff with up to 20 Spanish-speaking patients being received at the clinic
- Assessed and monitored the condition of the patient and reported accordingly
- Aided with the translation of documentation for the patient.
Education
Master of Science - Health Law
Nova Southeastern University
Davie, FL12.2025
Degree - BS in Psychology – Clinical Psychology Track
University of Central Florida
Orlando, FL12.2023
Skills
- Proficient in Microsoft Office
- Written and Verbal Communication
- Interpersonal Relations
- Bilingual in English and Spanish
- Data Analysis
- Critical Thinking
- Mathematics and Number Facility
- Multitasking skills
References
Available upon request
Timeline
Rooms Controller
Loews Portofino Bay
02.2024 - Current
Front Office Agent
Loews Portofino Bay
05.2022 - 02.2024
Laboratory Assistant
Cord For Life, Inc.
05.2021 - 08.2021
Intern
Synapse Neurology
01.2021 - 05.2021
Spanish Medical Interpreter
Shepherd’s Hope, inc.
01.2020 - 03.2020
Master of Science - Health Law
Nova Southeastern University
Degree - BS in Psychology – Clinical Psychology Track
University of Central Florida
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