Mariluz Sanchez
Ruskin,FL
Summary
Mariluz Sanchez
Front Hotel Rooms Control 2025-2026
Ruskin, Fl 33570 813 384-0900
As a Rooms Controller I prepared daily notices and updates agents on daily numbers. Checked out due out rooms and monitor unassigns Resolved over the credit limits, financial assistance requests and extension requests. Answered incoming phone calls, radio calls, and handle guest requests and call guests when rooms are ready or late checkouts. Communicated with different departments, especially Housekeeping and VIP. Offered s
assistance to several departments: Concierge, Bell, Valet, PD/Hosts, Customer Care, Security/Lost and Found services, Room Service and other retail and restaurants within the company. I ran Room Revenue Potential Reports, Hotel Availability Reports, and OTM Reports. Blocked Cash Pays, managed assigning rooms and marking them appropriately and managed Room Changes and adjustments per mgmt. I assisted Front Desk Agents with assigning rooms, selling rooms, and conflict resolution. I assisted Supervisors with group reservations and assigned duties.
Overview
8
8
years of professional experience
Work History
Rooms Controller
Seminole Hard Rock
Tampa, FL
08.2025 - 03.2026
- Coordinated room assignments to optimize occupancy and enhance guest satisfaction.
- Monitored and managed booking systems to ensure accurate availability information.
- Collaborated with housekeeping and maintenance teams to address guest requests promptly.
- Developed procedures for efficient check-in/check-out processes, improving overall workflow.
- Maintained up-to-date knowledge of hotel policies, procedures, and promotions for seamless service delivery.
- Managed room inventory effectively to minimize overbooking situations.
- Upheld strict data privacy standards when handling sensitive guest information during the reservation process or billing inquiries.
- Reduced guest wait times, ensuring quick check-in and check-out experiences.
- Processed all guest check-ins, activated room keys and secured valid payments.
Front Desk Agent
Front Hotel Rooms Control
Seminole Hard Rock Tampa
01.2024 - 01.2025
- Greeting guests with a positive and upbeat personality.
- Check In and Check Out guests seamlessly.
- Manage payments, handling cash and resolve billing issues
- Help book reservations and upsell rooms
- Answering any guest inquiries and providing helpful information.
- Resolving issues and requesting mgmt assistance when needed.
- Keep neat and professional appearance.
- Ensuring guests memorable interaction and providing excellent customer service.
- Handling and using company programs, Outlook and Internet smoothly.
Customer Service Specialist
Solutions Advantage-Waypoint
Tampa, FL
01.2018 - 01.2024
- Processed high volume data entry for orders, and saved customer information.
- Send Important Communications for Clients and customers.
- Email Correspondence between Client, Customer, Sales and Coworkers within organization.
- Answered questions revolving customer orders through email and phone.
- Answered calls from customers, clients and also various people within the company.
- Resolved Customer Complaints
- Responded and resolved to Claim Inquiries
- Assisted customers with a warm and professional attitude
- Provided policy and service information
- Managed client records
Education
Diploma - Clinical Skin Care - Esthetician
Florida Career College
Brandon, FL01-2012
AAS Degree - Office Management
Morton College Academy
Cicero, IL01-2008
Skills
Bilingual English and Spanish
60 wpm proficient
10 key proficient
Word Office (Word, PowerPoint and Excel), Teams, Outlook, and Skype
Proficient with Internet Explorer, Chrome, Firefox, Microsoft Edge
Data Entry Processing Systems, FS Street Menu, Oracle, Medicare System, LMS, HotSos, CMD, and Visionline
Excellent Customer Service Skills Online, on phone, or in person
Can work in a Team or with little supervision
Detail oriented
Timeline
Rooms Controller
Seminole Hard Rock
08.2025 - 03.2026
Front Desk Agent
Front Hotel Rooms Control
01.2024 - 01.2025
Customer Service Specialist
Solutions Advantage-Waypoint
01.2018 - 01.2024
Diploma - Clinical Skin Care - Esthetician
Florida Career College
AAS Degree - Office Management
Morton College Academy