Angel Mendoza
lakeland,FLORIDA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cellular Sales Associate
Cellular Sales Verizon
10.2024 - 12.2024
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Warehouse Loader
Publix Warehouse
08.2023 - 10.2024
- Unloaded incoming shipments using a hand-truck or pallet jack
- Developed good rapport with co-workers by maintaining positive attitude at all times
- Contributed ideas on ways to improve or optimize warehousing procedures
- Secured loads on pallets to minimize damage and worker injuries
- Relocated goods from dock area to appropriate storage locations
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action
- Noted and recorded receipt of materials on drivers' paperwork
- Fostered a safe working environment by adhering to all established safety protocols
- Performed regular housekeeping duties such as sweeping floors, cleaning walkways, removing debris from dock areas
- Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area
Teen Court Coordinator
Bartow court house
09.2017 - 06.2021
- Analyzed data to identify trends in customer behavior and preferences
- Organized team events to promote a positive work environment
- Resolved customer complaints or answered customers' questions
- Reviewed employees' work to check adherence to quality standards and proper procedures
- Discussed job performance problems with employees, identifying causes and issues to find solutions
- Delegated work to staff, setting priorities and goals
- Recommended solutions related to staffing issues and proposed procedural changes to managers
Education
Some College - Paralegal Studies
Hillsborough Community College
Tampa, FLSkills
- OSHA Standards
- Machinery Operations
- Package handling
- Hand-Eye Coordination
- Warehouse Safety
- Following Instructions
- Heavy Lifting
- Materials Management
- Upselling strategies
- Store maintenance
- Performance tracking
- Building rapport
- Market awareness
Certification
Drivers license
Activities
- Pet sitter
- Family person
- Study in my own time
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Cellular Sales Associate
Cellular Sales Verizon
10.2024 - 12.2024
Warehouse Loader
Publix Warehouse
08.2023 - 10.2024
Teen Court Coordinator
Bartow court house
09.2017 - 06.2021
Some College - Paralegal Studies
Hillsborough Community College