Angel Montanez
Knightdale,NC
Summary
Dynamic delivery courier with proven expertise at Hernandez Service & Transport, adept at utilizing GPS technology for efficient route navigation. Recognized for exceptional customer service and strong relationship-building skills, ensuring timely and safe package delivery while maintaining organized load management. Committed to excellence in every delivery, enhancing client satisfaction.
Overview
10
10
years of professional experience
Work History
Delivery Courier
Hernandez Service & Transport
Raleigh, NC
03.2022 - 01.2025
- Navigated delivery routes efficiently to ensure timely package arrival.
- Implemented safety measures in package handling.
- Assisted in loading and unloading packages, maintaining organized delivery process.
- Communicated effectively with customers regarding delivery status and scheduling.
- Adapted to changing schedules and customer needs to provide exceptional service.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Maintained accurate records of deliveries and inventory transactions.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Contacted customers to confirm delivery details and locations.
- Verified package information to check for accuracy and completeness.
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
Delivery Courier
Skyy Laboratory
Raleigh, NC
01.2015 - 06.2017
- Delivered Laboratory supplies to various clients in the Raleigh Durham area and also picked up laboratory specimens from the outside stop boxes and delivered them back to the laboratory for processing.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Delivered packages to customer doorsteps and business offices.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Communicated with dispatch and customers for accurate delivery information.
- Tracked delivery status and updated customers for expected delivery time.
- Handled receipt, storage, identification and delivery of products for clients.
- Obtained signatures for delivery documents and packages.
Education
Archeology - Archeology
University of North Carolina At Greensboro
Greensboro, NC06.2026
GED - Basics
Martinez Homeschool
Raleigh, NC06.2018
Skills
- Punctuality
- GPS technology
- Load organization
- Vehicle maintenance
- Working independently
- Customer service
- Valid Driver's license
- Time management
- Relationship building and rapport
- Package delivery and Pick-up
- Smartphone usage
- Logistics and transportation
- Item tracking
- Schedule adherence
Timeline
Delivery Courier
Hernandez Service & Transport
03.2022 - 01.2025
Delivery Courier
Skyy Laboratory
01.2015 - 06.2017
Archeology - Archeology
University of North Carolina At Greensboro
GED - Basics
Martinez Homeschool